Job Description Summary

As the Training Strategy and Technology Leader within Global Services at GE HealthCare, you will lead a team of experts that drive next generation training technologies for our Services franchise. You will own the strategy and execution of the latest in Generative AI technologies, Augmented Reality (AR) and Virtual Reality (VR) solutions to medical equipment Install, Service and Training and drive the development of Virtual Hands-On (VHO) simulations and Virtual Machine (VM) deployment.

Working with a cross functional leadership team of experts to help solve business problems, you’ll design and execute the strategy to develop highly scalable solutions that can bring convergence among product Design for Service, Documentation and Training and make our field service teams more effective in performing equipment service, safely and effectively.

At GE HealthCare, we are committed to driving Services growth through cutting edge technology solutions for our customers: driving with shift left strategic thinking. Harnessing the power of technology, our Service Chief Engineering Office drives common, consistent, precision diagnostic solutions. With an innovative strategy mindset to deliver new digital and machine learning capabilities, we’re committed to leading the digital transformation and improving outcomes for patients and providers, and ultimately, creating a world where healthcare has no limits.

GE HealthCare (GEHC) is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

JOB DESCRIPTION:

• Inspire GE HealthCare (GEHC) teams around the world to deploy and develop training following new strategies and incorporating new technologies.

• Lead, motivate, and develop a global team of personnel that creates the training strategy, standards, and methods using the latest technologies and industry best practices. Monitor team performance and establish improvement plans, where needed.

• Generate ideas for leveraging AI to improve global service teams’ performance. Work cross-functionally to lead Generative AI designs to deliver standard documentation and training templates directly from engineering design information.

• Guide the development of modern adult learning strategies across global GE HealthCare (GEHC) businesses for technical service and clinical applications. Enable faster, consistent delivery of new training and documentation in multi-media forms including text, pictures, video, Virtual Machines (VM) and Augmented Reality (AR).

• Operate the GEHC global medical device Virtual Machine (VM) deployment process for internal and external users around the world and across GEHC modalities. Deliver high quality VM support and prepare for full commercialization working with marketing and sales.

• Expand the development and management of Virtual Hands-On (VHO) simulations for technical service, clinical applications, and commercial training.

• Expand AR experiences to enable faster and higher quality field service. Work closely with the Global Service Chief Engineering Office to publish engineering standards and measure adoption by multiple engineering teams.

• Capture student and stakeholder feedback and take corrective actions, as needed.

• Monitor, measure and provide reports about productivity improvements associated with implemented strategies and new technology.

• Work closely with program managers and process leaders providing advice and guidance across the regions.

• Use high level judgment to make decisions and handle complex tasks or problems in areas of operations, technology, or engineering. Demonstrate ability to assess the quality of information given and ask pertinent questions to stakeholders. Offer new solutions to problems outside of set parameters and provide recommendations. Use multiple internal and external sources outside of own function to help arrive at a decision.

• Lead functional teams and projects with minimal resource requirements, risk, and/or complexity. Communicate difficult concepts, influence others’ opinion and guide others to consider a different point of view.

REQUIREMENTS :

• Exceptional interpersonal skills and a proven record of accomplishment of leading successful innovation programs.

• Bachelor’s (preferred Masters) degree in engineering, computer science or related fields.

• At least 15 years of leadership in a technology business with global influence.

• Strong team player – collaborates well with others at global locations to solve problems and actively incorporates input from various sources.

• Proven ability to effectively communicate across various levels in the organization.

• Demonstrated ability to deliver results while working on multiple projects simultaneously, balancing resources, timing, and quality of outcomes.

PREFERENCES

• Demonstrated knowledge about applied Generative AI.

• Knowledge of adult learning training concepts and methods.

• Experience with Technical / Engineering learning environment.

• Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint.

• Change oriented –champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly.

• Experience with multiple modalities at a medical device manufacturer.

• Experience with Augmented Reality and/or medical device console Virtual Machines.

• Demonstrated ability to produce and deliver professional, inspiring technical presentations.

• Demonstrated ability to “see around the corner” for future technology trends.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes