Description:

The Opportunity

Hyatt seeks an enthusiastic Senior Analyst to join the World of Hyatt loyalty team. Candidate for this position should demonstrate strong critical-thinking skills, excellent communication skills, and a high level of initiative and resourcefulness while producing high-quality work in a fast-paced environment. It is critical this person can understand complex business processes related to the financial management of the loyalty program. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

This position will work closely with the loyalty strategy team, loyalty operations, and loyalty finance to bring together a holistic view of the financial health of the loyalty program. Additionally, this role will be responsible for proactively identifying trends and business opportunities for the Loyalty team by bringing insight through data analysis which will allow for informed strategy and business development.

•Responsible for the accurate budgeting and forecasting of the program’s revenues and expenses.

•Provide monthly quantitative and qualitative updates on key financial metrics. Including variance analysis of revenue, expenses, point issuances, revenue per point, cost per point, etc.

•Monthly monitoring of program financial operation metrics including retro requests, transaction processing, manual processes, etc. to reduce costs associated with these items.

•Work closely with other loyalty teams in the development of business cases that will guide the strategic direction of the program, making the case for changes to the program's structure, enhancements, or partnership changes.

•Effectively communicate strategic considerations and business insights into actionable recommendations to internal business stakeholders.

•Identify opportunities to optimize financial processes.

•Keep up to date on the loyalty landscape, including competitive benefits, financial structure, and promotions.

•Demonstrate a commitment to Hyatt's core values.

•Opportunities to participate in Hyatt’s Diversity & Inclusion activities.

Qualifications:

Experience Required:

•Three or more years of experience in financial analysis or related field

•Excellent analytical skills with the ability to produce actionable recommendations

•Advanced Microsoft Excel skills, Intermediate skills for other Microsoft Office applications required

•Strong project management skills and the ability to manage multiple priorities

•Excellent communication skills including writing and presentations

Experience Preferred:

•Previous hospitality experience in a finance or accounting role

•Ability to query databases and extract data

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

Primary Location: US-IL-Chicago

Organization: Hyatt Corporate Office, Chicago

Pay Basis: Yearly

Job Level: Full-time

Job: Operations and Analytics

Req ID: CHI013675

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.