Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

Responsible for direction and oversight of all facets of United’s Regional Line Station portfolio including customer service, ramp and station operations, training and regulatory compliance, facilities, business management, continuous improvement, employee engagement, and business partner management. Leads team of Regional Managers and station General Managers who oversee Line Stations by supporting, mentoring, coaching, and keeping priorities aligned with United/Division goals. Provides strategic direction with company initiatives focused on organizational effectiveness, day to day operations, training compliance, financial and personnel performance. Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, and initiates corrective actions to ensure results are aligned with key station metrics.

Leadership

• Oversee Line Stations by supporting, mentoring, coaching, and keeping priorities aligned with United’s/Division’s goals.

• Coaching and collaborating with Regional Managers and General Managers to ensure safety goals including employee safety and training /regulatory compliances are met.

• Leads through Core 4 principals and inspire employees both intellectually and emotionally, enhancing the understanding of their individual value to the success of the enterprise

• Attracts, develops, and retains key leadership talent.

Communication and Engagement

• Engage in cross-divisional/departmental communication, relationship building and operational exchanges

• Promote and engage in Company DEI initiatives

• Maintain strong working relationships with OAL / airport authorities / Business Partners / governmental authorities (FAA / TSA / CBP) / internal divisions

• 80% travel to line stations

Performance Excellence

• Maximize safety, security programs, operational performance, training & compliance, financial controls/budgets, capital plans, staffing forecasts/resource requirements, Region/Station Controls, and Internal Audit

• Operational planning and safe implementation/execution of all Region/Station operational metrics including and not limited to: On-time Performance; Station Baggage Performance; Part 382 Serving the Disabled Customers; Manage over sales, denied boarding and compensation amounts, bag and change fees, ancillary revenue, ticketing requirements, etc. Customer Service satisfaction, complaint and compliment resolution; Customer Processing Line waits, transaction times and throughout processing of customers; Long Tarmac Delay program; Cargo and mail plus performance metrics

• Conduct personnel/non-personnel budget & staffing reviews with line stations, MDs & VP

Strategy Project Management

• Plan the long-term growth of the Region/Station/Department, including leadership development meetings and travel to support site visits within and outside of region

• Establishes goals, plans and performance standards for customer service, operational performance, safety, financial performance, employee engagement and security

• Review staffing models/analysis to identify staffing needs & work with Corporate Support Center groups to ensure local stations are staffed for success

• Negotiate and manage multiple business partner service contracts as required

• Develop and monitor financial and cost saving goals and strategies

• Contribute to the creation of divisional annual and long-term plans

• Provide feedback and strategic direction to Labor Relations leadership to facilitate successful contract negotiations

• Assist Managing Directors & VP with projects as well as general planning

Labor Relations (partner w/HR, LR, Legal, Corp Security & Union Leaders)

• Establish and promote continuous positive management, employee, and labor relations through collaborative relationships and ongoing engagement, effective communications, and development

• Maintains positive union relations and ongoing exchange of information and ideas

-This is a remote role with 80% domestic travel

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree or 4+ years of relevant work experience

• 5+ years of relevant management in Airport Services environment or equivalent experience

• Knowledge of Airport Operations to include, Hub Operations, ATW/BTW Operations and related technology

• Ability to work in a dynamic, fast paced operational environment

• Knowledge of Station Controls and Internal Audit standards

• Analytical thinking, goal-directed leadership and service-oriented performance

• Knowledge of operational corporate policies and procedures; OSHA Regs;

• Strong communication and interpersonal skills

• Demonstrated ability to develop and motivate personnel

• Strong problem-solving skills and drive for excellence.

• Must be flexible to work all shifts and when necessary, available 7 days a week, 24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations

• 80% travel required to line stations as needed.

What will help you propel from the pack (Preferred Qualifications):

• Master’s degree

• Lean Six Sigma Certification

Salary:

· The salary for this position is $143,400 to $210,320, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

Other Comp:

· Bonus eligible: Yes

Benefits:

· At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT