Job Description

Location: Chicago, IL

Hospital: RUSH University Medical Center

Department: Outpatient Transport Services

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:30:00 PM)

Summary:

Provides safe, timely and accurate transport service to non-ambulatory outpatients of the Medical Center. This position is responsible for greeting and responding to the needs of all patients and visitors by providing information, high quality customer service and support in a timely manner. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities:

1. Provides curbside transport service to patients and visitors. Greets all staff and visitors with a smile. Ensures the safe, timely and accurate transport of patients to their destination.

2. Ensures the comfort of the patient by being attentive, engaging in appropriate conversation involving the patient and making sure the proper equipment is available upon request.

3. Follows proper procedure when working with the Epic Tracking Dispatch system. Take's on the responsibility to call the dispatcher on the phone when the radio is not working. Notifies dispatcher of delays and cancellations. Clears calls immediately after transports are completed.

4. Assist in the upkeep of the lobby. Stores wheelchairs neatly in wheelchair room.

5. Maintain an awareness of what is going on in the Medical Center. Report all unusual occurrences and all security issues to Rush security.

6. Report building issues (such as damage to the facility) to Medical Center Engineering. Work together with staff and Lead Door Attendant to solve problems using teamwork with professional demeanor.

7. Alerts clinical staff immediately to any signs of patient distress or alerts management of equipment malfunction.

8. Proactive in the achievement of the departmental goals and objectives.

9. Key off and operate elevators as needed (in emergency situations only), work with hospital transport, medical staff, firemen, or disaster team to aid those in need. Restore order to the area once aid is no longer needed.

10. Makes and carries out independent decisions when dealing with ill or handicapped patients, doctor codes, fire codes, or disasters.

11. Utilizes proper body mechanics when lifting and transferring patients to and from wheelchairs.

12. Develops and promotes positive effective customer service relations with patients, patients family members, visitors and staff; ensures accurate and timely transport of patients and patient-related items.

13. Completes transport quickly and efficiency; immediately notifies dispatchers when assignments are initiated and completed.

14. Drives quality and continuously improves departmental performance through timely response to pages from dispatch, transport tracking and management staff.

15. Demonstrates proper phone, pager, and two-way radio handling; ensures proper functioning of communication equipment at all times.

Other information:

Required Job Qualifications:

• High School graduate or GED.

• Excellent customer service and interpersonal communications skills.

• Strong organizational skills and multi-tasking skills.

• Good computer skills.

• Must be able to maintain a pleasant demeanor and professional appearance.

• Ability to set appropriate priorities in a dynamic environment.

• Must have the ability and skills needed to carry out the required data entry duties.

Preferred Job Qualifications:

• Proficient bi-lingual skills a plus.

• Ability to understand and apply knowledge of patient transport concepts, infection control practices, and proper body mechanics.

Physical Demands:

• Must be able to lift 50lbs. and walk.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position POB Attendant

Location US:IL:Chicago

Req ID 3470