HS Salesforce Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a HS Salesforce Manager on our Health Solution team. This is a hybrid position reporting into our Chicago, IL office. As a HS Salesforce Manager be the primary CRM resource within Health Solutions (HS) and across the AMA, this role will be responsible for defining, developing, and implementing a Salesforce strategy and roadmap, maximizing adoption of the Salesforce ecosystem for 175+ AMA users.

RESPONSIBILITIES:

CRM Strategy, Roadmap, and Implementation

• Define and develop Salesforce strategy aligned with company’s business objectives.

• Create and maintain Salesforce roadmap to prioritize projects, allocate resources, and track dependencies.

• Evaluate new Salesforce project requests, assess business value, and prioritize needs of the customers and stakeholders.

• Monitor, analyze, and interpret Salesforce metrics against KPIs (ie sales cycle time, conversion rates).

• Manage and prioritize Salesforce backlog.

• Communicate and train impacted business units on process and system changes.

• Research and identify Salesforce modules, 3rd party ecosystem tools, and other emerging capabilities and requirements based on management direction and identified needs.

  CRM Administration, Configuration, and Integration

• Manage Salesforce platform for all AMA business units.

• Upgrade and configure Salesforce systems for optimized integration.

• Perform system and user administration; establish roles and permissions model that supports the expanding scope within AMA while addressing compliance requirements.

• Partner with IT to ensure technical requirements are aligned with AMA IT roadmap.

• Prototype, test and gather feedback on recommended configurations and processes, with an emphasis on sales forecasting, strategic account management and business process automation.

• Provide guidance, best practices, risk assessment and positive recommendations to the CRM governance function.

  CRM Deployment/ Training and Internal Collaboration

• Implement, monitor, and provide feedback as new configurations and/or modules are deployed.

• Test functionality within both UAT and production go-live environments.

• Develop and conduct training courses for all Sales Cloud and Service Cloud users across the AMA, including onboarding documentation and training for new hires within Health Solutions

• Build and maintain internal relationships with business unit users.

• Collaborates with business units to identify unique user needs, assess current and future state of product usability, and determine appropriate business solutions.

• Proactively reach out to business units to request information that will assist in improving user experience.

  May include other responsibilities as assigned

  REQUIREMENTS:

• Bachelor’s degree required; degree in Information Systems or related field preferred.

• 7+ years’ experience in Salesforce administration, proficiency in Lightning Experience and Service Cloud for Lightning Experience required.

• 5+ years experience working on complex projects with a focus on end to end implementation and management of Salesforce solutions.

• Advanced Administrator Certification preferred, with additional certifications as Platform App Builder, Sales Cloud Consultant and Service Cloud Consultant a plus.

• Knowledge of the core concepts to agile project management.

• Ability to work directly with AMA stakeholders to understand and translate business requirements.

• Ability to work in a fast-paced, changing environment, able to prioritize assignments and meet objectives.

• Excellent analytical and problem-solving skills; interacts effectively with AMA stakeholders to resolve technical and business issues in a timely manner.

• Strong organizational skills; detail-oriented and able to document processes and requirements.

• Exceptional communication skills; demonstrated ability to assemble and present information clearly and concisely.

  We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

  THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION