Call Center Representative

Job Details

Job Location

Corporate Office - Chicago, IL

Salary Range

$17.25 - $18.25 Hourly

Description

Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representatives to our team in Downtown Chicago. Our Call Center team is the voice of our company and we are looking to hire people who have a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).

Primary Responsibilities:

• Answer a high volume of inbound calls and respond to emails as well as live chats from customers

• Handle escalated issues and customer complaints

• Resolve customer concerns while providing top of the line service

• Navigate internal database and input customer information

• Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve

• Act as a team leader when the manager is unavailable

• Provide an excellent customer experience with every call

Qualifications:

• Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.

• Ability to work in fast paced environment

• Ability to navigate multiple internet based applications simultaneously

• Excellent verbal and written communication skills

MUST BE ABLE TO WORK WEEKENDS

This is not a remote position. It is required to be onsite.