Description:

Empower Moments of Elegance: Lead with Distinction as the Associate Director of Sales and Events at Park Hyatt Chicago, Where Every Detail Elevates Luxury Experiences

ABOUT US:

Park Hyatt Chicago is the flagship hotel for the Park Hyatt brand, setting the standard for luxury and excellence. As a Forbes 4-star rated establishment, we pride ourselves on delivering an exceptional experience that exceeds expectations. Strategically situated in the heart of Chicago's vibrant Magnificent Mile, our hotel combines timeless elegance with modern amenities to provide guests with an unforgettable stay. From our meticulously appointed accommodations to our award-winning dining options and impeccable service, Park Hyatt Chicago offers discerning travelers the ultimate in sophistication and comfort.

THE ROLE:

The Associate Director of Sales and Events is a senior-level hotel event sales role that reports directly to the Director of Sales, Events, and Marketing. As the Associate Director of Sales and Events , you will be responsible for overseeing the events team, elevating our events and driving revenue while managing the sales process for our exquisite event spaces, catering to a diverse range of clientele from weddings and corporate events to social gatherings and conferences. This role is ideal for someone aspiring to develop into an even more senior leader, with tremendous potential for growth opportunities.

RESPONSIBILITIES (Include, but not limited to):

1. Sales Management:

• Understand the overall event market, including competitors’ strengths and weaknesses, economic trends, supply and demand, etc.

• Develop and implement strategies to attract clients and secure bookings for events such as weddings, conferences, meetings, and banquets.

• Handle all event sales opportunities, including lead generation, contracting, planning, and production.

• Negotiate contracts and pricing with clients to maximize revenue while meeting the needs of both parties.

• Act as the main point of contact/on-site contact for all event sales business.

• Upsell each business opportunity to maximize revenue potential.

2. Client Relationship Management:

• Gain understanding of the location’s primary target clients and their service expectations.

• Build and maintain relationships with clients, understanding their needs, and providing personalized service to ensure satisfaction.

• Provide hotel tours both in person and virtually using the latest technology and creative visuals.

• Implement strategies for proactive client engagement, including regular check-ins, surveys, and feedback sessions to continuously improve service delivery and exceed client expectations.

3. Event Planning:

• Collaborate with clients to plan and execute events, coordinating details such as room setup, catering, audiovisual equipment, and other logistics.

• Prepare all event documentation and coordinate with property departments and customers.

• Lead internal communication with all necessary departments and colleagues for upcoming events to ensure flawless execution.

4. Marketing & Brand Representation:

• Develop relationships within the community to strengthen and expand the customer base for sales opportunities.

• Develop marketing strategies to promote the hotel's event spaces and services, which may include advertising, social media campaigns, and participating in industry events.

• Build a network of industry contacts, attend events and trade shows, and actively seek out opportunities to promote the hotel's event services.

• Act as a Park Hyatt brand ambassador in all connections and communication.

5. Performance Management:

• Develop budgets and revenue forecasts for the event department, tracking performance against targets, and implementing corrective actions as needed.

• Meet and exceed all individual & team goals tied to the overall objectives of the hotel.

• Lead a team of event sales professionals, providing guidance, training, and support to ensure sales targets are met.

• Perform any other tasks as assigned by the Director of Sales, Marketing & Events.

SALARY RANGE:

The salary range for this position is $88,800 - $137,700. Actual pay will be commensurate with experience.

BENEFITS:

Enjoy comprehensive benefits including health and welfare plans after only 30 days, financial wellbeing options such as a 401(k) plan with a match, and a variety of lifestyle benefits like paid time off, complimentary and discounted rooms at Hyatt locations worldwide, and more!

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, related field or CMP Certification.

• Minimum of 5 years of experience in event sales within the hospitality industry, with a proven track record of success in driving revenue and achieving sales targets.

• Exceptional negotiation skills with the ability to effectively close deals and maximize profitability.

• Strong leadership skills with the ability to motivate and inspire a team to deliver exceptional results.

• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients and colleagues.

• Detail-oriented with strong organizational and time management skills, capable of managing multiple projects simultaneously.

• Proficiency in Microsoft Office Suite and event management software.

• Flexible schedule, some nights, weekends, and Holidays are required.

Join Park Hyatt Chicago and become part of a legacy where excellence isn't just a standard—it's a way of life. Elevate your career with us!

Primary Location: US-IL-Chicago

Organization: Park Hyatt Chicago

Pay Basis: Yearly

Job Level: Full-time

Job: Sales

Req ID: CHI014041

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.