Description

ESSENTIAL FUNCTIONS:

• Lead and unite the Admissions Department into an integrated team.

• Execute the business development and marketing department's strategic plan for admissions and client referrals.

• Address quality management issues in crisis triage, evaluation, intake, and admissions.

• Assign evaluations, intakes, and admissions based on requests and hospital census.

• Oversee quality assurance and improvement programs for admission services.

• Conduct follow-up communication and provide recommendations to organizational leadership.

• Deliver orientation, in-service, and continuing education for department staff.

• Act as a clinical liaison with referral sources.

• Enhance departmental efficiency and quality, setting and achieving goals.

• Ensure compliance with new laws and regulations.

• Train and supervise staff.

• Plan, assign, and supervise duties for patient safety and department efficiency on assigned shifts.

• Prioritize potential admissions based on patient needs and facility capacity.

• Apply clinical assessment, diagnoses, and interventions as necessary.

• Provide guidance, encourage teamwork, and build trust among team members.

• Maintain EMTALA logs, if applicable.

• Serve as a preceptor for new admission team employees.

• Maintain a positive and empathetic attitude towards customers, resolving complaints and prioritizing patient safety

​EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• ​Bachelor’s degree in a social services field is required.

• ​Master’s degree in a social services field or RN preferred.

• ​Two or more years’ experience in a healthcare admissions role is preferred.

​LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Master's Degree in Counseling, Psychology, Social Work , or Human Services related field

• Required Licenses (LPC, LCPC, LSW, LCSW) within 6 months to 1 year

• Good organization skills, attention to detail, excellent oral and verbal communication skills

• ​CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).