Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Starting Pay: $22.30 / Hour

Heavy Focus on Customer Service / Communication Skills / MUST have Knowledge of Computer Systems

Minimum 3 - 5 Years of Security AND / OR Customer Service Experience

21+ / 7:30am - 4pm / Mon - Fri

Resume Required for Consideration

Hiring Now! Apply Today!

Exhibit A

Badge Admin/Analyst Duties

Below is a list of expectations for the Scope of Work.

Work Category

Task description

Cadence

Admin

Start and end work shift on time

Daily

Admin

Create daily task list, reminders for deadlines

Daily

Admin

Inform Allied and Salesforce in advance of PTO or other special requests

As needed

Admin

Keep badge office and badge storage rooms clean. Tidy space daily and at end of week send photos to confirm to team slack channel when applicable

Daily/Weekly

Training

Complete training requested and provide screen shot evidencing completion to Allied and Salesforce managers

As Needed

Customer Service

Provide excellent customer service to walk ups in the badge office

Daily

Supportforce

Cases

Work out of our internal ticketing system to process badging related requests

(Supportforce Case Queue "Badgeforce")

AMER cases first

Global cases after AMER is completed

Check supportforce every 30 minutes to ensure new AMER and urgent cases are handled appropriately

Daily

Lenel System

Create new personnel access badges using an access control system application

Daily

Cloud Card

Facilitate obtaining new hire badge photos using cloudcard while coordinating with our Onboarding team for backlog updates

Daily

Lenel System

Produce and program Guest & Temporary access badges in our access control system

By Request

Shipments

Process all outgoing badging supplies shipments from our badge office to ensure same-day pickup from FedEx. Use Badgeforce packing slip template, save a copy, print, sign before sending shipment

Daily

Badging Supplies

Track and stock badge supplies on the inventory sheet

Weekly

Inventory Count

Quarterly count all inventory in storage room and badge office - document in inventory tracker

Quarterly

Printer

Troubleshooting

Advise the process to the badging partners as outlined in the badging reference documents

By Request/Daily Updates

Printer Fix Escalation

Inform team and sec tech or Color ID tech if applicable for immediate support. Printer issues need to be communicated immediately, same day. Track in daily notes so team is aware

By Request/Daily Updates

USB Badge

Readers

Program USB badge readers used at reception desks and during corporate events

By Request

Badging Equipment

Ensure printers and other badging equipment team is using (i.e. camera, ring light, etc. are fully functional). If not place a techforce ticket the same day. Test at the start of shift

Daily

New Hire Badge Photos (open office)

Coordinate with an Onboarding team for new hire orientation taking badge photos

On HOLD

Regional Follow up

Follow up with local guardforce agent in the region you're responsible for creating new hire cases to assist with case management

Daily

Calendar/E-

mails/Slack

Messages

Check badgeforce and individual emails multiple times daily, every hour

Immediate when

possible or check emails hourly

Slack

Check all slack badge office channels, direct messages, team slack channel etc frequently. Reply to inquiries directed to the team the same day

Immediate when

possible or Hourly

Team

Collaboration

Leverage Team members on how to troubleshoot issues before requesting assistance from Salesforce management

Team Training

Cross-train new team members while using our badging operation guides

By Request

Providing

Updates

Pro-actively update team members and managers on tasks in progress. Update the daily sheet with your tasks and status

Daily

Team

Meetings

Attend all team meetings unless approved otherwise (i.e. working on a time critical deadline). Staff working with a “walk in” is executed and expected to review notes and request any key info from team members

Daily

Time Off Etiquette

Communicate time off in advance - obtain approval from Allied Manager. Note on google calendar, team spreadsheet in appropriate tab, Salesforce Badging Manager, Salesforce Program Administrator Lead with details of your time off, sick days, doctor's appointments, etc.

Daily

Working from Home

Working from home must be approved in advance and will need to be approved by Allied Manager and Salesforce Manager. If you are granted approval - slack active, online during hours set, timely response, meet your daily goals, and be able to manage workload

By Request/Exception ONLY

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2024-1261851

Location: United States-Illinois-Chicago

Job Category: Security Officer