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F&A ITS - University Systems

About the Department

IT Services collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.

Job Summary

The Academic Systems Manager will:

Provide leadership and coordination for operations and projects on behalf of academic applications.

Manage the team\'s delivery of key projects, ensuring that projects adhere to the PMO methodology.

Lead the team in supporting core academic applications and delivering new features and system enhancements.

Manage operational activities, such as processes to address and/or fulfill user incidents and request tickets, resource allocations and assignments, functional and technical design and execution, and service management efforts, such as change and release management.

Assist in the staffing stakeholder meetings and representing IT Services to key clients.

Build partnerships with stakeholders, stewards, IT and client colleagues to implement application strategy.

Responsibilities

• Leads team activities in supporting live systems and delivering new features and system enhancements.
• Oversees operational activities, including incident and request ticket management, resource allocations and assignments, and all service management efforts, such as change and release management.
• Manages the team\'s delivery of key projects; develops project plans and reports milestone status to key stakeholders.
• Responsible for resource assignment and resource loading activities, and manages capacity building modeling used in determine bandwidth for new initiatives.
• Responsible for service management plans and compliance with IT Service Management policies and procedures.
• Provides vendor management including, but not limited to, ensuring SLA\'s are met, invoice payments are processed, management of maintenance agreements and renewal processes, etc.
• Hires staff, including permanent, term, and contracting resources.
• Supervises team members, mentors staff, and prepares team members for roles with increased responsibility.
• Manages performance of staff including goal-setting, performance reviews, and professional development plans.
• Responsible for the continual improvement process management efforts, which includes, but may not be necessarily limited to: reviewing the specifications and materials of other team members and providing feedback; applying a solid understanding of SDLC concepts while completing tasks; ensuring other team members follow agreed upon processes; developing templates and tools to enhance process management; owning the creation, facilitation, and follow-up of project meetings; providing counsel to the Director in areas of process improvement, request management, and prioritizations; and organizing and managing the documentation file structures.
• Staffs stakeholder meetings, and under the general direction of the Director, represents IT Services to key stakeholders.
• Builds partnerships with stakeholders, stewards, IT and client colleagues to implement the application strategy.
• Participates in the defining of standards and processes, incorporating best practices where practical.
• Creates plans to translate business requirements into well-designed applications while balancing user and business needs, technical competencies, industry developments, and time constraints.
• Formulates and defines specifications for complex installations, maintenance, and upgrades. Identifies and analyzes performance and capacity issues.
• Performs other related work as nee ed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

• Bachelor\'s degree in information technology.

Experience:

• 3+ years of experience in a project-oriented environment.
• 2+ years of enterprise application management and development environment.
• 5 years supporting and managing ERP systems.
• Developing and supporting complex, multi-tiered systems.
• Background with academic information system projects.
• Serving multiple constituencies and sponsors.
• Managing software vendors and contract requirements.
• 2 years of experience in a Research 1 university managing an integrated vendor supported systems.

Certifications:

ITIL Foundation Certification.

Oracle Student application suite (Peoplesoft Campus Solutions, PeopleTools