Transit Dispatcher

JOB TITLE: Transit Dispatcher CLASSIFICATION: Non-Exempt DEPARTMENT: Public Works/Transit SUPERVISOR: Transit Dispatch Supervisor SALARY: $33,280 to $38,272 Annually

GENERAL JOB DESCRIPTION

Operates communication systems utilizing radio, telephone and computer equipment to provide assistance to bus drivers and the public in support of daily transit operations of demand-response and fixed-route transit services. Prepares and maintains manual and computerized files and records including operations reports, incident logs, accident reports, and data concerning service interruptions, cancellations, vehicle breakdowns, etc.; provides information to the public; dispatches personnel and equipment in response to service requests. This is a safety sensitive position and is subject to random drug and alcohol testing as a condition of employment.

PRIMARY DUTIES AND RESPONSIBILITIES

• Perform all dispatch duties. Respond to all service request calls promptly and with courtesy. Monitor two-way radio; sends and receives messages. Contact police, fire, and ambulance in emergency situations. Perform office tasks to assist in transit operations including tracking systems, vehicle usage, ridership. Make recommendations and propose solutions to operational issues.
• Schedule demand-response rides utilizing computerized scheduling and dispatching software. Review, organize and maintain driver trip logs to maximize route efficiencies. Authorize route changes due to cancellations and/or additions, inclement weather, unsafe operating conditions, road construction or other unique situations.
• Report operational problems and incidents to supervisors. Notify supervision for replacement vehicles or drivers when needed due to breakdowns or other unforeseen emergencies.
• Maintains passenger information, driver hours, and mileage for reporting purposes. Prepare required reports by collecting, analyzing, and summarizing data and trends.
• Monitor buses in and out of service and spare replacements. Schedule vehicles for maintenance, following FTA guidelines and participates in vehicle preventative maintenance programs and activities, to ensuring vehicles are maintained in a safe and effective operating condition. Communicates with Fleet Maintenance employees on a daily basis.
• Provide information and general assistance to callers, City staff and the public regarding transit policies, procedures and processes and does so in a courteous manner.

SECONDARY DUTIES AND RESPONSIBILITIES

• Maintains confidentiality.
• Attend required annual trainings.
• Attends work when scheduled, on a regular and dependable basis.
• May be required to act in the capacity of Bus Driver; must obtain appropriate licensing.
• Assist with special projects as necessary or as assigned.

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