At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .

Overview of Job Function:

Verint is looking for a Customer Questionnaire Analyst to join an exciting and rapidly growing project management office team responsible for managing all customer questionnaires including vendor and security questionnaires. You will be responsible for the end-to-end project management of answering multi-disciplinary questionnaires for our Sales and Customer Success teams. You will be working directly with designated SMEs for answering corporate, information, cloud, and product security questionnaires/assessments, and working closely with our sales and customer success teams to provide the most comprehensive representation of the security posture at Verint.

Principal Duties and Essential Responsibilities:

• Manage Verint’s customer questionnaire process to answer multi-disciplinary questionnaires as it relates to Vendor and Information, Corporate, Product and Cloud Security.

• Assess questionnaires, assign appropriate SMEs and manage tasks and projects to completion.

• Be well versed in Verint’s Security Policies, Infrastructure, and controls.

• Complete customer security questionnaires with high attention to detail and sense of urgency.

• Liaise between internal departments to gather necessary information for customer questionnaire requirements.

• Operationalize the Customer Questionnaire Process.

• Assist in developing and maintaining standardized security documentation.

• Keep sales team abreast of security requirements to enhance their knowledge and expertise.

Minimum Requirements:

• Bachelor’s Degree in business or related field, or equivalent work experience

• Self-starter that thrives working in a dynamic, diverse, and fast paced environment

• Have initiative, skill, and personal commitment to work on multiple projects, follow up with stakeholders, and bring tasks and projects to completion

• Comfortable asking questions and building internal relationships

• Able to demonstrate sound written and verbal communication, interpersonal and collaborative skills

• Able to handle dynamic project timelines

• Ability to handle multiple tasks and manage activities with a range of priorities while effectively overseeing multiple concurrent projects

• Willing to learn and undertake information/cloud security educational and/or certifications

• Highly organized, and able to work well with senior management levels in the organization

• Ability to manage activities across multiple contributors to ensure accuracy and detail

• Self-motivated and highly energetic

• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

• Minimum of 3 years of overall experience in project management, Information Security, RFP writing, technical writing or equivalent experience in technology or information security field

• Strong Microsoft Word and Excel knowledge

Preferred Requirements:

• Familiarity with information security controls, guidelines, and standards (ISO27000 series, OWASP, CSA CCM, CIS 20 Critical Security Controls, SOC 2 and NIST)

• Knowledgeable about major cloud SaaS providers (e.g.: AWS, Azure) and the services they offer

• Understanding of evolving privacy and data protection regulations such as PCI DSS, CCPA, HIPAA, FedRAMP and EU GDPR

#LI-BM1

MIN: $70K

MAX: $85K

Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one’s race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, “Protected Characteristics”), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.

For US Applicants

_2024 Benefits Offering (https://fa-epcb-dev1-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000160018102&Title=Verint+2024+Benefits)_