Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Field Follow Engineer – CHENNAI, INDIA

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

Description

This role would provide support to our new product introduction teams and engineers in Motor Graders.

Job responsibilities include, but are not limited to:

• Inspect new products and features in the field and report VOC/VOD to the NPI Platform and Technical Leader according to the PPRD process and utilize CAT Inspect

• Report processes needed beyond VOC/VOD-PPRD to the current Product Platform Owner, CPI Owner, and Lifecycle Manager

• Support on-site tracking of rework sales

• Leverage unified fleet monitoring codes, hours, fuel consumption, and idle time.

• Communicate clearly and concisely, and collaborate with the factory and engineering about product issues and successes

• Travel to dealer and customer locations to assist with troubleshooting, failure analysis, and information gathering

• Assess dealer capabilities and recommend improvements

• Provide technical guidance on the product repair, rebuild and maintenance process

• Assist dealers in technical exchanges with customers

• Ability to train new field follow engineers

Basic Qualifications

• Bachelor's degree in engineering or at least 4-5 years of equivalent work experience

• At least 2 years of experience in construction machinery or product support.

• Strong initiative and troubleshooting skills, able to evaluate and communicate problems found on test machines.

• Candidates will also have:

• Solid mechanical and analytical skills.

• Good relationship building, collaboration and communication skills.

• Domestic and international travel willingness.

• Willingness to continue in engineering and/or other functional areas in graders after job assignment.

Top Candidates will also have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Translate customer needs to technical engineering requirements.

• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data in an objective manner to reach a conclusion, goal, or judgment.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with customers, dealers, and peers.

Additional Information

• Location - Chennai World Trade Center

• 50% of Travel

The Power of Everyone

At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work. Learn about Caterpillar at www.caterpillar.com

Employee benefit details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Caterpillar offers many job opportunities which can be found through our employment website at www.Caterpillar.com/Careers.

Posting Dates:

May 9, 2024 - May 30, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.