Description

• Manage Testing Associates and Sr Testing Associates and will report to the Ops Manager.

• Ensure delivery and process is managed well and have ability to mentor/coach the team to groom talent

• Responsible for performance management of all the Associates & Sr. Associates reporting in to him/her, manage expectations of multiple stakeholders across different teams with in a program.

• Be the point of contact for the team, interact with stakeholders for clarification queries/project execution/work allocation.

• Able to work with multiple functions in understanding the end to process and drive improvements in the production tool.

• Ability to work with devices and manage automation enabled projects

• Required to onboard new projects or test scope by using known and established guidelines

• Required to look at optimizations in the processes followed and bring about improvement in quality / productivity.

• In addition to managing process improvements and work allocation, will also manage daily floor operations, create reports, track project/process metrics, review team's performance on regular intervals and also ensure productivity & quality deliverables are met.

• Support hiring and training of new Associates

• Able to present write ups and metrics for the team he/she is handling in business review meeting.

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND

Basic Qualifications

• 2+ years of team management experience

• Experience an operations, project or program Manager directly managing and developing front-line managers

• Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.

• Experience using data to influence business decisions

Preferred Qualifications

• Experience in quality assurance/testing/mobile industry/internet of things (IoT)

• Experience managing project delivery