Roles and Responsibilities

• Accountable for managing Compliance service delivery for clients across Pan India.

• Coordinate with respective Teams / Clients for Service Delivery.

• Provides a focus for SLA management and customer satisfaction across the relevant customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used.

• Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value.

• Ensures and monitors that processes are in place to pro-actively protect consistent service quality through rigorous management.

• Ensures resources, capabilities and capacity to meet both existing and new business demand Provides expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed.

• In conjunction with the Service Development Managers, Sales and Service Delivery Management teams stimulates & defines requirements for new services in line with Service Line Strategy.

Experience :

• Should have handled complex client requirements.

• Excellent oral and written communication skills.

• Ability to work effectively under changing conditions.

• Experience in Payroll Income Tax Compliance Service Delivery Management is an added advantage.

ADP in a nutshell:

ADP India partners with organizations across the Asia-Pacific region by offering highly configurable Payroll and Statutory Compliance solutions. ADP India is India’s leading provider of compliance expertise across every state. We are a subsidiary of ADP Inc., the leading Human Capital Management solution provider in the world. ADP carries with it 70 years of expertise and 70,000 employees worldwide. ADP believes in Powerful Technology + Real People = Awesome Results.

Whether it’s a small business on Main Street or a global enterprise, ADP’s leading solutions and expert guidance help over 10,00,000 clients around the globe reduce costs, stay compliant, and unlock their people’s potential. Less paperwork. More teamwork. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine and recognized by DiversityInc® as one of the “Top 50 Companies for Diversity," ADP powers the working world with hire-to-retire solutions.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

To know more information about the company visit www.adp.in (https://urldefense.com/v3/__http:/www.adp.in__;!!L8-7AA!XSoijXZS2FrOuA9_Co0FaPH30RufMDjbsYFinc4sbPnTlCE7vFoXV20JOUJWsdquli6xtAfDjitPvTrSzcZEprvUp3Av$)

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.