Job Summary

If you are interested to build a career which deals with latest smart technologies such as Augmented Reality, Virtual Reality, etc., Emerson has an exciting role for you! We are looking for a Digital Training Analyst to work with our Emerson Flow Controls Team. You will be working along with the Global Digital Customer Experience team on its initiatives such as creation of product & solution training aides using latest technologies, data integration with MyEmerson platform, application maintenance, data analysis, metrics reporting and user support.

In This Role, Your Responsibilities Will Be:

• Support Global Digital Customer Experience team for all the digital product & solution training needs.

• Create, manage, and maintain digitized product & solution training modules/applications for internal and external customers using next gen technologies such as Augmented Reality, Virtual Reality, GlTF experiences, etc.

• Understand MyEmerson platform and support integration of digitized product & solution training modules/applications within MyEmerson.

• Collaborate with subject matter experts (SME) on the product & solution training contents and deliver an engaging digital learning experience based on the learning objectives of the course.

• Collaborate with SME and ensure the source content has a positive learning impact on the audience.

• Craft a storyboard or curate existing online resources and build online product & solution training modules.

• Leverage existing 3D models for creating product & solution training applications.

• Evaluate, test, and configure new use cases for digital product & solution training needs as required.

• Keep a track of latest technology trends in the market and evaluate their applicability for enhancing Digital Customer Experience.

• Track change and enhancement requests and software updates, and perform and report impact analysis on the current application development, reports, training, documentation, processes, etc.

• Plan and coordinate testing of changes and upgrades.

• Monitor, track, triage and manage support requests.

• Provide user support by diagnosing and resolving issues and answering usage-related questions. Escalate problems to the software vendor as needed and track through resolution.

• Periodically monitor the applications for data integrity. Notify users to make needed updates.

• Maintain configuration documentation and/or software.

• Monitor software license usage.

• Develop and maintain reports using business intelligence tools such as Power BI, SQL.

• Develop work plans and track/report status of assigned projects and tasks.

• Provide oral and written reports to managers and stakeholders.

• Maintain knowledge of relevant technologies and applications.

• Maintain record of work done.

Who You Are:

You build and deliver solutions that meet customer expectations. You anticipate the impact of emerging technologies and make adjustments. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance. You reject low-impact or fad technologies and readily learn and adopt new technologies. You display a can-do attitude in good and bad times and step up to handle tough issues. You work cooperatively with others across the organization to achieve shared objectives. You take on the challenge of unfamiliar tasks, experiment to find new solutions and learn quickly when facing new situations.

For This Role, You Will Need:

• Degree in Engineering, Computer Science, Information Systems or similar

• Minimum 2 years of relevant knowledge & experience

• Good understanding in Augmented Reality & Virtual Reality concepts and latest trending technologies

• Good knowledge in JavaScript and Python

• Good knowledge in handling 3D models

• Proficient with Microsoft Office 365 tools such as Excel, Power BI, SharePoint, etc.

• Good English written and verbal communication skills.

• Ability to effectively work with technical and nontechnical staff at all organizational levels.

• Strong customer service and problem-solving skills.

• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering software applications.

• Ability to learn new content areas and skills quickly and thoroughly.

• Professional attitude and work habits.

• Problem solving and analytical skills.

• Ability to understand software and tools and how they are used to support business processes.

• Ability to introduce, analyze, and execute ideas, processes, and procedures.

Preferred Qualifications that Set You Apart:

• Experience in the Control valve industry.

• Understands business function related to the application.

• Proficiency in authoring tools such as Articulate 360, etc.

• Experience in SolidWorks

Our Offer to You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion . We welcome foreign nationals to join us through our Work Authorization Sponsorship .

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) .

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

Requisition ID : 24006796

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.