Responsibilities:

• Responsible for Batch Management , End of version Software's and toolsets Upgrades , Automate Manual Tasks and Platform Build Project Management.

• Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.

• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

• Start of day checks, continuous monitoring, and regional handover.

• Develop and maintain technical support documentation.

• Ensures that storage and archiving procedures are in place and functioning correctly

• Ongoing capacity planning and expansion to keep pace with rapidly increasing platform needs.

• Act as escalation point for TTS Client base to address issues relating to Core Account Non Production Environments and Applications

• Ensure Daily core account Batches are stable and Meet SLA .

• Lead and coach the team structuring appropriate training and development and eliminating road blocks to team performance

• Leads technical engagement with audit, regulators, clients, and third parties when required

• Provides technical interface between development and operations teams

• Supports program planning, engineering work breakdown structure, task estimation and scheduling

• Accountable for Environment stability , quality, performance, reliability, serviceability,

• Demonstrated high expertise in the domain or a related engineering discipline

• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

• Acts as SME to senior stakeholders and /or other team members.

Qualifications:

• 9-12 years’ experience in an Application Support role.

• Knowledge of Core Account Batches , Interfaces, DevOps.

• Ability to ensure quality, reliability, and timeliness of work products and systems.

• Knowledge of operating platforms/software specific to banking including Unix/Linux Eco System.

• Experience in application support and banking domain specifically in Flexcube, Kafka, EMS, Fuse , Talend administration

• Excellent verbal and written communication skills and be able to produce clear, concise documents for the Non production support team and the wider team

• Experience on managing multiple Releases/Projects implementations/production rollouts.

• Ability to plan and organize workload

• Issue tracking and reporting using tools

• Product Management - design, development, testing and integration/transition/transformation

• Experience working across multiple lines of business in a corporate function

• Experience in trouble shooting and setting up new configuration in NDM , MQ , FTP, Kafka, SFTP file transmission

• Good Understanding in JIRA , Services Now and Confluence

• Good Understanding ITRS Monitoring , Kibana, AppDynamics and Splunk Tool Sets

• Good conceptual Knowledge on Oracle Database , restores , Backups and Performance tunning

• Good experience in Autosys, developing and deploying Autosys JILs, Managing batches scheduled in Autosys

• Good to have - Experience with cloud based technologies - Openshift, Couchbase, MongoDB

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.