Employment Type:

Full time

Shift:

Day Shift

Description:

Position Summary: To provide general oversight of administrative functions in the Rehab Services department. Responsible for daily scheduling oversight, inventory control; ordering supplies; time keeping. Performs advanced administrative support duties requiring broad knowledge of organization and departmental policies. Provides project and/or regulatory task monitoring support of a moderately complex nature for the department. Works under general direction and supervision of the department director.

Essential Functions and Responsibilities:

Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participates in their resolution.

Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to Chelsea Hospital. Discusses patient and hospital information only among appropriate personnel in appropriately private places.

Maintains knowledge to perform the duties of the job. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Demonstrates self-directed learning.

Behaves in accordance with the Mission, Vision and Values of Chelsea Hospital/Trinity Health.

Provides excellent customer service by considering age specific, development and cultural needs of the patient, family or visitors. Demonstrates unit/area competencies specific to clerical tasks.

Identifies and assists in resolution of problems related to safety, sanitation and maintenance of the environment.

Practices effective communication in all interactions (patient, visitor, co-worker, etc.)

Promotes a positive work environment by demonstrating teamwork.

Provides administrative support to the Rehab Services Department Director and Manager; Nursing Director and IPR Unit Nursing Manager. Duties include timekeeping; inventory/supply management; scheduling meetings/conference rooms, create meeting agendas and type up minutes and other routine tasks as assigned.

Problem solves issues on daily basis to insure smooth operations and efficient communications.

Provide daily assistance to the clerical staff and help manage/prioritize workload. Accountability and coordination of daily office operations, including daily patient and staff scheduling. Ensure that patient schedules are created to meet regulatory requirements for therapy minutes.

Assist department leadership in ensuring that quality metrics for the rehab unit are tracked and monitored for compliance. Responsible for timely collection of statistical data for the department for financial and process analysis.

Responsible for ensuring daily charge entry and revenue reconciliation activities are completed. May delegate responsibilities as needed to responsible and trained staff.

Responsible to know all updates and training related to registration, scheduling, insurance verification; collection of co-payments, and ICD-10.

Will be proficient and show competency in the following activities within the electronic medical record: registration & scheduling, accepting co-pays, prepare daily deposits, running reports

Other duties as assigned

Other Functions and Responsibilities

1) Performs other duties as assigned.

Required Education, Experience and Certification/Licensure

1) Minimum high school education, Associate Degree or Business education or equivalent of 7years experience administrative support experience preferred

Required Skills and Abilities

1. Interpersonal skills necessary to communicated effectively with patients, families, physicians, co- workers, and other department representatives throughout the Health System.

2. Ability to concentrate and pay close attention to detail when typing and preparing various documents.

3. Computer skills necessary to learn and use a variety of hardware and software to prepare documents and presentations, compile statistics for spreadsheets/graphs, and assist others in computer use.

4. Writing skills necessary to compose agenda and minutes from various meetings, and to proofread and correct errors on documents.

5. Organizational skills necessary to prioritize and coordinate a variety of projects and processes.

6. Ability to use medical terminology verbally and in writing.

7. Ability to engage in a variety of contacts inside and outside of the system in order to obtain or relay information with various stakeholders.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran