Description We are offering a contract to hire employment opportunity for a Project Coordinator in the healthcare, hospitals, and social assistance industry located in Chelsea, Massachusetts. This role is centered around IT Help Desk and VOIP/Telephony Support, with elements of IT Asset Management. The selected candidate will join our IT team and will be responsible for a variety of tasks, including supporting our VOIP and telephony environment, IT asset management, and assisting in the IT ticket queue.

Responsibilities:

• Provide support for our VOIP and telephony environment, which includes RingCentral, Verizon phones, and Wi-Fi connectivity.

• Engage in IT Asset Management tasks, possibly coordinating with vendors like Verizon and other telecom providers.

• Assist in managing the IT ticket queue, which may involve troubleshooting and resolving tier 1 or 2 tickets and triaging level 2/3 tickets.

• Offer Avaya support and telephone support as required.

• Participate in on-call duties, which may require resolving issues remotely.

• Travel to other sites in Revere, Chelsea, and East Boston as needed.

• Utilize your skills in VoIP, VOIP - Voice Over IP, VoIP System, Avaya, Ticketing System, Phone System, Computer Telephony Integration, Ring Central, Verizon FiOS, and Wi-Fi Connectivity.

• Collaborate with the IT team that consists of help desk technicians, network admins, project coordinators, IT Managers, CIOs, etc.

• Demonstrate a positive attitude and strong customer service skills. Requirements • Minimum of 1 year of experience in a project coordination role

• Bachelor's degree in a related field or equivalent work experience

• Proficient in VoIP, VoIP System, and Avaya systems

• Experience with Ticketing System and Phone System

• Familiarity with Computer Telephony Integration

• Knowledge of Ring Central, Verizon FiOS, and Wi-Fi systems

• Strong understanding of Connectivity solutions

• Excellent organizational and multitasking skills

• Strong communication and interpersonal skills

• Ability to work in a fast-paced, dynamic healthcare environment

• Demonstrated ability to manage projects and meet deadlines

• Proven problem-solving and decision-making skills

• Ability to work independently and as part of a team

• Familiarity with Microsoft Office Suite and project management software

• Willingness to continue learning and improving skills. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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