Description:

Specific Duties and Responsibilities:

Project Support Activities including developing a thorough understanding of the project’s Statement of Work (SOW); collecting required project data and information; providing advanced technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; and value selling of Bailiwick products/services.

Positive Communication including utilizing the companies systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with their network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.

Skills:

Technical support, Customer service, Troubleshooting, Active directory, LAN/WAN

Top Skills Details:

Technical support,Customer service,Troubleshooting,Active directory,LAN/WAN

Additional Skills & Qualifications:

Qualifications and Experience Required:

• Bachelor’s degree or equivalent related experience

• Strongly prefer relevant technical certification(s)

• Minimum 4 to 6 years relevant technical experience

• Overall experience working in LAN / WAN environments

• Prefer prior experience or familiarity with ERP software applications

• Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services)

• Proven technical troubleshooting skills

• Proficiency in the Microsoft Suite tools

• Excellent communication and customer service skills

• Ability to listen and accurately track and collect information

• Enthusiastic with exceptional organizational skills

• Experience with SharePoint a definite plus

• Any relevant certifications a definite plus

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.