SWIFT Technical Specialist

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

This role is responsible for capturing and supporting delivery of business and/or system requirements (based on specialization) to deliver significant business outcomes. Key responsibilities include working with stakeholders to understand their needs, capture their requirements, perform impact analysis, and then working closely with the Development Team(s) to refine the requirements into specifications that can be executed by the team. Individuals in this role have a deep understanding of the business/technical domain and the main applications within the domain and provide thought leadership based on the significant experience they have built through multiple software implementations.

Key Responsibilities:

• Influence stakeholder strategy and understand their needs to help envision and create a solution to solve a problem.

• Establish and build relationships with business and technology leaders across multiple organizations

• Lead cost/benefit analysis to align technology solutions to business strategy.

• Gather and catalog functional, non-functional, and technical requirements for stakeholder requests.

• Act as the subject matter expert within the business/technical domain to support scope and requirement decisions

• Determine the impact of modifications and enhancements to applications across a business/technical domain; assist with identifying integration points and the end-to-end solution design.

• Ensure changes to the application are compliant with bank standards and policies.

• For vendor applications, work closely with the vendor to ensure changes meet bank requirements including assisting with acceptance testing where needed.

• Assist users and development teams in application testing and troubleshooting and may help with test planning and configuring test solutions to validate functional and system needs.

• Lead continuous improvement efforts to create, analyze, and improve processes and solutions.

• Mentor more junior Analysts

Required Qualifications:

• 5+ years’ experience in Technology industry

• 3+ years' hands-on experience in installing patches, maintaining, troubleshoot and testing SWIFT products: SWIFT Alliance Gateway, SWIFT Alliance Access, SWIFT Web Platform, SWIFT Net Link

• Able to demonstrate a knowledge of all SWIFT messaging formats

• Demonstrated experience in SWIFT protocols

• Experience or knowledge of SDLC and agile frameworks

• Strong communication skills - written, verbal, visual presentations, and effective listening skills

• Ability and desire to think creatively to deliver business results both independently and as part of a team

Desired Qualifications:

• Business Products & Strategy - Basic awareness of products, services, business flows and strategy

• Financials & Resource Management - Basic understanding of financial data and the impact that their role has within a team

• Planning, Execution & Process - Facilitates team planning ceremonies against backlog/prioritized work. Manages risk/dependencies/impediments for one team. Ability to answer teams Agile/waterfall framework questions

• Test Engineering - Has general awareness of testing practices but has not been involved in hands on testing

• DevOps & Release Automation - Basic knowledge of automation and continuous delivery practices. Ability to participate in their role and utilize necessary tools with minimal guidance

• Application & Data Architecture - Possesses an understanding of architecture and bank standards. Participates in or supports delivery of architecture designs and implementations

• Data Management - Has knowledge of data management practices and technologies but has not been hands on with the development of a data system

• Experience Design - Has a basic understanding of experience design principles and familiar with the bank brand and accessibility guidelines

• Promotes Collaboration - Collaborates with own team and across teams. Asks questions to obtain views from others

• Influence Decisions - Presents their own point of view with a clear rationale, facts and figures. Clearly displays how their proposed solution or course of action is superior to other options by using facts/evidence to support it

• Achieves Sustainable Results - Tracks the effectiveness of solutions through KPI's. Incorporates technical and financial factors when comparing different approaches to solutions

Skills:

• Application Development

• Automation

• Collaboration

• DevOps Practices

• Solution Design

• Agile Practices

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.