Description

Are you passionate about shaping the future of the financial services industry through the translation of a customer vision into actions that realize long-term value through innovation? Do you have the business and technical acumen to earn trust with business executives and project team members alike? Are you a savvy problem solver motivated to surprise and delight customers and advocate on their behalf? If yes, then we would love to talk to you.

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Global Financial Services team to work with one or more of our largest financial services industry customers. CSMs help customers realize sustained business value by accelerating their cloud transformation journey.

Global Financial Services CSMs are trusted advisors, applying experience and industry thought leadership to help customers realize the transformative value of inventing and building in the cloud.

Customer Influence – CSMs build the relationships needed in order to understand the customer, their business context, and their strategic goals in order to proactively guide and mitigate risks in their cloud journey.

Focus on Excellence – We take pride in leveraging the knowledge and expertise of our team in support of customer delivery, and celebrate the enhanced impact we have by bringing the best of AWS and partners in solutioning for customers.

Overcome Complexity through Agility – CSMs bring clarity to complexity. We evangelize experience-based learning and an iterative approach to demonstrate results and value early. By prioritizing enablement and operational excellence, we strengthen our customers’ confidence in their ability to migrate and operate at scale on AWS.

Have Impact and Grow – We take intentional actions to support each other and recognize the impact this has. We bring our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth and leadership are available to all.

Guided by Facts and Data – We rely on fact-based results and data, contextualized through our expertise to inform functional priorities, and influence AWS services and industry solution opportunities.

Key job responsibilities

From emerging startups to the largest global financial services companies, Customer Solutions Managers (CSMs) are Trusted Advisors guiding customers through the value realization, enablement, and governance facets of their cloud transformation journey.

Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud adoption lifecycle through the introduction of AWS services, AWS partner solutions, AWS best practices, and other.

Enablement: You build and drive programs to achieve organizational cloud readiness and cloud fluency through skills guilds, experience-based accelerators, training partners and other.

Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of cloud adoption framework, cloud center of excellence, communities of practice, and other.

A day in the life

Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business/IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, and internal AWS teams to orchestrate execution of target customer outcomes.

You will act as the critical connective tissue between various AWS teams, apply your technical and program management expertise to solve some of the most complex and challenging technology problems today.

Working backwards from the customer:

• You will define opportunities and understand associated business and technical risks that are strategic to the customer’s cloud journey including large-scale migrations, data and analytics, digital innovation, high performance computing, product innovation, business agility, and other.

• You will influence technical stakeholders at customer, pre and post sales and drive detailed business and technical discussions and alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.

• You create, manage, and deliver business and technology initiative programs navigating risks, roadblocks, and constraints applying acceleration frameworks effectively.

• You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams

• To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you might also package best practice learnings into a reusable asset for internal re-use.

This is an individual contributor (IC) role.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

Basic Qualifications

• 10+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

• 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

• Bachelor's degree in science, technology, engineering, math, business or equivalent

• Experience leading technical and non-technical transformation project teams and implementing cloud services including migrations and modernization projects or similar, and knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines

Preferred Qualifications

• Consultancy experience as a technology delivery lead and trusted advisor to external customer(s), with executive-level presence and communication skills

• Effective communication skills (active-listening, verbal, written, and presentation) including risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers.

• AWS Cloud Practitioner certification (or higher) and/or equivalent other cloud provider certification(s) with experience delivering AWS and/or other cloud services to realize business strategy

• Experience working with global financial services customers (Banking, Payments, Capital Markets, Insurance)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.