Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE :

The SAP Specialist - Release and Quality Assurance will be tasked with overseeing the Release Management and Quality Assurance responsibilities. This pivotal role involves managing the entire release process and leading the quality assurance practices maintaining the highest standards of quality assurance through both manual and automated testing. Additionally, this role will spearhead initiatives to enhance release processes and quality assurance practices, utilizing insights from testing activities to boost overall effectiveness. This role will report directly to the Sr. Director of SAP Center of Excellence and Development.

RESPONSIBILITIES :

Change Management:

• Develop change management strategies aligned with the SAP Center of Excellence goals.

• Monitor departmental change activities for dependencies and impacts on SAP COE support.

• Identify stakeholders affected by change management activities.

• Engage early in design discussions to gather business impacts.

• Produce reports to quantify impacts and design solutions with stakeholders.

• Implement Business Readiness Plans to mitigate impacts.

• Create communication plans to inform stakeholders of changes.

• Act as a change champion during implementation and post-live phases.

• Enhance the change management framework for agile delivery and new working methods.

• Integrate best practices into project workflows for standardization.

• Conduct change risk assessments for the program.

Release Management:

• Coordinate release activities and resolve issues with development, QA, operations, and stakeholders.

• Define and maintain release management policies, procedures, and standards.

• Develop release plans with milestones, communication strategies, and rollback procedures.

• Coordinate releases of varying size, complexity, and duration with cross-functional teams.

• Ensure change requests are managed with proper control processes.

• Oversee the change approval process per enterprise guidelines.

• Improve business availability through effective change implementation.

• Coordinate release content and effort based on service request backlogs.

• Conduct Release Readiness, Milestone, and Business Go/No-Go reviews.

• Provide weekly release reports.

• Lead and coordinate Go-Live activities, including deployment plans and checklists.

Quality Assurance:

• Maintain high standards for software quality and empower team members to do the same.

• Lead the QA processes, practice, and standards to ensure our applications meet organizational quality standards.

• Develop and implement QA policies, procedures, and standards.

• Oversee the design and execution of test plans, test cases, and test scripts.

• Implement and manage automated testing tools and frameworks.

• Conduct regular quality assessments and audits to ensure compliance with standards.

• Utilize tools such as Tricentis Tosca to improve the testing coverage of our SAP Landscape.

Process Improvement:

• Continuously assess and improve change management, release, and QA processes to increase efficiency and effectiveness.

• Implement best practices and industry standards to enhance the functions of the role.

• Drive continuous improvement initiatives to optimize software delivery and quality.

High Impact Behaviors:

• Strategic Vision and Foresight: Senior professionals should have the ability to develop and communicate a clear vision for the future, anticipate trends, and prepare the organization to adapt to changes. This involves understanding the broader industry context and aligning team efforts with long-term objectives.

• Mentorship and Talent Development: They should actively mentor junior colleagues, helping to shape the next generation of leaders. This includes sharing knowledge, providing guidance, and supporting career development opportunities for their teams.

• Influential Leadership: Senior professionals must be able to influence and inspire others, both within and outside the organization. This requires strong communication skills, credibility, and the ability to build and maintain relationships with key stakeholders.

QUALIFICATIONS :

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred, or a related field with at least 8 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.

• Proven experience (8+ years) in change management, release management, and quality assurance roles, with an SAP background.

• Prefer experience leading multiple SAP releases and landscapes with highly organized and highly coordinated.

• Experience with automated testing tools and frameworks.

• Understanding of business process reengineering and requirements gathering techniques.

• Strong analytical and problem-solving skills to assess business needs and translate them into technical requirements.

• Excellent verbal and written communication skills to effectively liaise between stakeholders and technical teams.

• Familiarity with project management principles and the ability to oversee projects from conception to implementation.

• Ability to manage multiple projects and priorities in a fast-paced environment.

• Ability to work collaboratively in a team environment and with cross functional teams.

• A commitment to ongoing professional development and staying current with the latest industry trends and technologies.

Salary range:

$105,000.00 - $189,000.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation