Job Information
Carrier Service Transformation Leader, Start-Up & Warranty in Charlotte, North Carolina
Country:
United States of America
Location:
CAN05: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA
Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable products and services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
Carrier’s Commercial HVAC service business is currently seeking a dynamic and experienced leader to function as the focal for field start-up and warranty transformation projects. The successful candidate will identify and lead projects and processes resulting in a step change in performance, customer satisfaction and financial results for the service team. The candidate will be able to think strategically, create and execute project plans, track results and support execution when needed. This is an exciting, high visibility opportunity for a candidate that can successfully navigate both strategic projects and tactical day to day requirements.
Key Responsibilities:
Function as the process focal for product start-up and warranty in the CHVAC Americas service network
Assess the start-up process, identify improvements needed to streamline and implement improvements (incl., digital connectivity at start-up), and collaborate with business process counterparts on standard work
Assess for strategic impact of start-up including, downstream dependencies (ex., end-user data needed for SA conversion)
Develop project plan to expand CCS start-up volume, incl., distributor relationships, target product segments, target pricing, CCS resources to support
Develop project plan to implement profitable pricing for start-ups, including assessment of typical cost by product type, establish target margin and implement across the service business
Identify potential digital solutions and work closely with digital partners to implement
Assess field service warranty history to identify cost improvement opportunities, incl., field over-investment, factory reimbursement increases needed
Perform RRCA on cost of poor quality – assess for trends and reduction opportunities
Assess and optimize extended warranty pricing
Required Qualifications:
High School Diploma or GED
5+ years of experience in Commercial HVAC field service
5+ years of experience assessing complex business issue & drive improvements
5+ years of experience with start-up and warranty processes start-up and warranty processes
Preferred Qualifications:
Bachelors’ degree in operations, business, finance, or related fields
Demonstrated ability to successfully organize and drive projects
Capability to both develop strategies and drive tactical execution
Effective analytical skills
Superior problem-solving skills and resourcefulness
Demonstrated ability to engage at all level of organization (tactical to strategic)
Ownership and superior ability to drive results
Proven ability to manage various project types, including digital technology, service sales & service operations
Working knowledge of practical project management methodologies, best practices and tools including passport and agile
Critical thinker with strong attention to detail
Strive for continuous improvement and prioritize time management
Effective management and influence of non-direct reporting resources
Strong interpersonal and communication skills
Effective use of MSOffice tools, PowerPoint, and Excel, project collaboration tools (Monday.com, Asana, MIRO)
#LI-Hybrid
RSRCAR
Pay Range:
$90,263 - $157,959 Annually
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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