APL Logistics Americas, Ltd Rep, Operations Coordinator in Charlotte, North Carolina

Rep, Operations Coordinator


APLL will manage the domestic package freight (less-than-truckload, truckload, air, Intermodal, expedite, and Drayage shipments) in the most cost effective and efficient manner possible. APLL will work directly with the carriers and warehouse ship site personnel on a daily basis to ensure transportation requirements are met. APLL will provide one (1) full-time (FTE) resource to accomplish the functions defined in the Scope of Services to handle the daily shipment activities including; optimization, dispatch, and freight tendering to carriers. These positions will be located in Charlotte, NC.


  • This position is responsible for meeting the customer’s transportation requirements working in a regionally aligned team environment. Duties include processing customer orders, modal analysis, tendering freight to carriers, day-to-day troubleshooting, proactively contacting the sites at night to see if shipments are picked up on time or if there are any issues, problem resolution.

  • Receive shipment request: (electronic, phone, fax, e-mail, or hard copy).

Run Bulk Plan:

  • Perform modal analysis using SHIPMAX ‘bulk planner’ one or two times per day.

  • (Inbound coordinators do not run a bulk plan, these are manual orders with limited opportunity to consolidate).

  • Review Bulk Plan for integrity:

  • Identify optimal consolidated loads

  • Determine un-optimized shipments, if LTL shipment ship direct, expedite, etc.

  • Release sub-optimized (un-useable) consolidated loads back into SHIPMAX.

  • Verify delivery requirements on consolidated shipments are achievable.

  • Select optimum mode and carrier, assigning shipments to approved core carrier group in accordance with the ‘Carrier Commitment Process’ (CCP) based on pickup, delivery, and carrier capacity requirements.

  • Optimizing shipments from the various sites, maximizing trailer utilization through optimization.

  • Assign ship dates based on required / requested delivery date(s).

  • Review order ‘special instructions’ to ensure delivery compliance.

  • Assign all LTL, Truckload, Air, Small Package, Intermodal, Expedite, and Drayage carrier tenders in SHIPMAX system.

  • Manage carrier acceptance and refusals of tendered shipments, entering refusals in SHIPMAX.

  • Perform Freight Dispatch and tendering for shipments for the following modes:

  • Truckload / Truckload Consolidations

  • Less-than-truckload

  • Air

  • Expedite

  • Drayage

  • Small Package

  • Intermodal (if applicable)

  • LCL Shipments (if applicable)

  • Work directly with the carriers and warehouse / plant ship site personnel on a daily basis to ensure transportation requirements are met.

  • Ensure appointment assignments are communicated via EDI tender to carrier

  • Tracking ‘critical shipments’ on a daily basis.

  • Identifying additional areas for improvement opportunities.

  • Implementing and tracking improvement opportunities identified.

  • Problem resolution.

  • Advise ship sites of carrier assignment, loading sequence, and pickup times.

  • Interface with Carrier dispatch / operations to resolve carrier related issues and TSIR creation.

  • Tracking projects / areas of improvements implemented from a cost, time, and process improvement perspective.

  • Develop Internal processes and procedures

  • Develop Desk Manuals & DPM’s outlining roles, responsibilities and procedures.

  • Conduct periodic reviews.

  • Perform other duties as assigned by the General Manager.

Charlotte, NC Operations will be responsible for providing the following:

  • Providing coverage from 8:00 AM to 5:00 PM Monday through Friday.

The APLL TONA Operations Center will provide after hours support for Package Truck Shipments using our 844-554-2755 (APLL) after hour’s phone number.



  • Some College or equivalent education and experience desired

  • Minimum 2 years in shipping with operations and Network Management preferred and experience using mainframe application is required (CCMS, Etc).

  • Decision making, problem solving and strong analytical skills

  • Tolerance of Ambiguity and strong MS Office skills preferred

  • Teamwork – showing a commitment to teamwork and collaboration

  • Respect – extending dignity and respect to all people

  • Integrity – fostering trust and a positive work environment

  • Innovation – bringing creativity to the workplace.

  • Customer Focus – achieving Company, department, and personal goals through a strong customer focus.

  • Should be fluent in English.

Job: Logistics

Primary Location: US-NC-Charlotte

Organization Region North America

Job Schedule Full-time

Job Type Standard

Travel No

Req ID: 180001IB

The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.