Eurest Services

• We have an opening for a REMOTE ASSISTANT CUSTOMER SERVICE REPRESENTATIVE (KITCHEN EQUIPMENT SERVICES) position.

• Location: Remote. Note: online applications accepted only.

• Schedule: M-F 8am - 5pm est or pst.

• Requirement: Client service experience preferred, system knowledge, Microsoft literacy.

• Pay Range: $18.00 to $22.00

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1328176.

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

Summary: Customer service representative supporting facility work order management for customers.

Essential Duties and Responsibilities:

• Proactively manages a well-defined workflow.

• Creates, organizes and reviews service requests through files and detailed records

• Answers/Responds to client and vendor phone calls and emails in a prompt, enthusiastic and professional manner.

• Communicates clearly and efficiently to complete work in a cost-effective and safe manner.

• Completes project assignments on time, or ahead of project completion date.

• Operates standard office equipment and is technologically inclined.

• Assists in the preparation and proofing of materials for reports and other publications.

• Interacts effectively with client, vendors, and team while performing daily workplace duties.

• Escalates information and issues appropriately to Managers, as needed.

• Maintains a clean and safe work environment.

• Performs other duties as assigned.

  Associates at ESFM are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

• For positions in Washington State or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf) for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice and facility management industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

ESFM maintains a drug-free workplace.

ESFM