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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Principal Experience Design (XD) Researcher delivers business objectives through the creation of superior digital user experiences for Truist clients, prospects, and employees with leadership and strategy responsibilities that cross product lines. The Principal Experience Design Researcher provides leadership for a user research program that supports solutions developed within and across assigned business segments throughout the entire product life-cycle from conception through release and redesign. Experience Design research creates a competitive advantage for Truist by understanding client needs, gathering client feedback on concepts and released products, and providing user data that can drive strategic product development decisions

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Develop industry-leading expertise in multiple research techniques that are critical to the research needed by the business. Lead the internal usage of those techniques to ensure quality and efficiency.

2. Lead research activities for multiple groups of Agile teams, identifying opportunities, prioritizing efforts according to business value, educating teams on value, and measuring business outcomes.

3. Mentor and develop exceptional design talent. Teach by showing and doing. Play an active part in evaluating, recruiting, hiring and developing talent. Develop a culture of design excellence. Demonstrate thought leadership and be seen publicly as a leader in design.

4. Develop/measure Experience Design key performance indicators that correlate with business revenue and financial key performance indicators. Manage and oversee user research conducted by others to scientifically measure the user experience and those key performance indicators.

5. Scientifically conduct user research studies to provide measurements of value to the client that can be used to refine product strategies and that identifies client needs, met and unmet by current Truist products.

6. Identify and adopt new and emerging user experience research techniques, technologies, and methodology process improvements to improve efficiency and value of user research data collected.

7. Manage and direct user research vendors and tools. Create a vision, direction and roadmap of how third party research vendors will be used to supplement our internal research capabilities, including research tool suppliers, survey vendors, market research companies, and outside consultants. Supervise consultants and research contractors to ensure quality of deliverables.

8. Serve as a consultant to ensure appropriate research techniques are utilized. Estimate time, effort and costs of different approaches to guide the selection of a research approach, what to do internally and what to outsource, size and scope of the research, and data to collect.

9. Plan and conduct user research using techniques such as usability testing, remote moderated and unmoderated studies, performance benchmarks, competitive benchmarks, structured surveys, user interviews, focus groups, ethnographic research, contextual inquiry, opinion benchmarks, longitudinal studies, diary studies, concept testing, card sorting and tree testing.

10. Analyze research data scientifically using the appropriate statistical analysis, comment analysis, and other quantitative and qualitative data analysis techniques. Summarize research findings for project teams by creating usability problem lists, user requirements, and personas, scenarios, and presentations.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. MS degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, HCI, Human Factors, other related field or equivalent work experience.

2. Minimum of 6 years of experience in the role of an experience design researcher.

3. Minimum of 2 years of experience overseeing the experimental design, moderator guides, statistical analyses, and final reporting of other user researchers to ensure quality and accuracy.

4. Extensive knowledge of research techniques and the understanding of when to use what technique to ensure validity of data collected when conducting research with human participants. Extensive knowledge of experimental design obtained through post-graduate education to ensure bias is not introduced in the conducting of user research. Command over a wide range of qualitative and quantitative methods.

5. Strong track record of conducting research complex projects and delivering transformative insights. Scholarship, recognition, or other demonstration of authoritative subject matter expertise in a relevant topic of particular focus, such as a methodology, domain of inquiry, or area psychology. Proven experience representing and evangelizing user research to business partners.

6. Team-oriented leadership style that exemplifies a strong work ethic, high energy and commitment to achieving goals.

7. Solid teamwork and interpersonal skills and ability to express broad technical concepts in clear and concise business terms for interaction with all levels of management.

8. Solid negotiating skills and ability to create win-win scenarios.

Preferred Qualifications:

1. PhD in UX, Interaction Design, Human-Computer Interaction, Psychology, Sociology, UX, HCI, Human Factors, or related field. Experience in agile development.

2. Strong background in the statistical analysis of results generated through research with humans, utilizing parametric and nonparametric statistics and statistical analysis software such as SPSS or SAS. Experience with management of large datasets.

3. Experience using a remote usability platforms such as UserZoom, UserTesting.com or others.

4. Background in Cognitive/Applied/Experimental Psychology, or Behavioral Economics.

5. Banking or financial services experience.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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