GBGM AML Refresh & Enablement Ops - Readiness & Adoption Procedure Writer

Charlotte, North Carolina;Chicago, Illinois; Plano, Texas

Job Description:

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Job Description:

This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. This employee will work within the Readiness & Adoption team.

The Senior Operations Consultant will be focused primarily on training and will serve as a key member of the GB & GM AML Associate Readiness & Adoption team, leading and contributing to initiatives to support the GB & GM Anti-Money Laundering (“AML”) team and the broader GB & GM team in meeting Customer Identification Program (“CIP”)/Customer Due Diligence (“CDD”) requirements. The associate will be responsible for training of GB & GM AML and FLU associates and leadership team. Key activities will include preparing, enhancing, organizing, and executing training, including new hire and ongoing education; engaging in calls, reviewing performance reporting, and supporting efforts to identify knowledge gaps and training opportunities; and creating and managing knowledge checks while supporting the team in meeting key training priorities. When not on-boarding new hires, focus will be on up-skilling and new initiatives for in-role associates, including coaching, training, and assessing performance. The position requires experience and knowledge of AML/FLU specific functions, systems, and tools as well as teaching and coaching skills. The candidate is further expected to be a team player with a flexible mindset who is willing and eager to support the broader GB & GM AML Readiness & Adoption team’s efforts across projects to the extent there is capacity to help the team successfully execute on priorities (typical work is across training, procedures, communications, and targeted strategic projects).

Job Requirements:

• 5+ years of experience

• Proven results meeting or exceeding goal oriented expectations

• Excellent time management skills

• Self-motivated and motivational to others

• Strong communication skills, including written, verbal, non-verbal and active listening

• Great organization skills, including the ability to manage multiple tasks simultaneously

Responsibilities:

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise

• Manages projects and direct activities of a team related to special initiatives

• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives

• Builds relationships with business partners across various Lines of Business

• Manages and defines responsibilities and accountabilities for key program and projects

Skills:

• Critical Thinking

• Customer and Client Focus

• Decision Making

• Problem Solving

• Risk Management

• Adaptability

• Attention to Detail

• Collaboration

• Issue Management

• Analytical Thinking

• Oral Communications

• Presentation Skills

Desired Skills:

• Experience in and/or knowledge of AML

• Experience in and/or knowledge of GB & GM businesses

• Experience working within a highly productive and fast-paced environment

• Familiar with MS Office Suite

Shift:

1st shift (United States of America)

Hours Per Week:

40

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