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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Operational Excellence Leader is a senior member of the Enterprise Fraud Management team who plays an integral role in the department's ability to meet corporate objectives. This leader identifies and removes unnecessary steps to streamline processes enabling us to maximize operational speed and quality at an optimal cost while maintaining an excellent client experience. The role will be measured on his/her ability to collaborate with operational leaders and drive for results. Fraud Operations Policy is responsible for working with our Enterprise Fraud Management Detection and Claims teams to achieve desired business goals. These goals included, but are not limited to reduced losses, expenses, process defects and improving process efficiency, client experience, as well as teammate engagement. The role involves reviewing current policies, processes, procedures and performance data in an effort to identify improvement opportunities and reduce risk.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Responsible for leading and deploying new initiatives and executing on complex operational processes.

2. Recommends procedures, establishes, modifies documents, and coordinates implementation of proper control and compliance procedures.

3. Maintains procedure inventory.

4. Advise management on desirable operational adjustments due to regulatory, product/service, environmental and/or vendor management changes.

5. Special projects, research, analysis as assigned by the Fraud Deputy Director or the Head of EFM.

6. Development of key performance metrics.

7. Thoughtful, key contributor to operational strategy discussions.

8. Flexible and willing to respond to unanticipated issues and constantly reprioritize based on business demands.

9. Evaluate situations, identify gaps, recommend controls/products to achieve strategic objectives, and "tell the story" succinctly in order to gain support and champion change.

10. Lead operational changes through formal change management processes.

11. Leverage data to drive informed decision making.

12. Challenge stakeholders in a constructive manner.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Subject Matter Expert in Mortgage Operations or Mortgage Fraud

2. Autonomous self-starter who takes initiative and works independently while effectively escalating issues or concerns.

3. Minimum of eight (8) years' experience managing large operational functions; preferably in fraud.

4. Exceptional documentation and process management skills.

5. Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint, SharePoint)

6. Experience with front end reporting tools such as Tableau, Sisense, or equivalent

7. Ability to translate leadership vision into executable strategies.

8. Exceptional written and verbal communication skills.

9. Working knowledge of the Uniform Commercial Code (UCC), Reg E, Reg CC, Reg Z, and other rules and regulations as required.

10. Ability to deliver results working with cross functional teams.

11. Ability to influence others at all levels in the organization without direct authority.

12. Bachelor's degree in business-related field or equivalent education and related training.

13. Solid time management and organizational skills.

Preferred Qualifications:

1. Prior experience leading fraud operational functions.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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