customer service rep.

• charlotte , north carolina

• posted april 12, 2024

job details

summary

• $19.99 - $20 per hour

• temp to perm

• high school

• category business and financial operations occupations

• referenceAB_4513190

job details

Working as a Randstad Associate and working for one of the world's largest Financial Institutions in the world, known for its client-first focus, high ethical standards, and collaborative, team-oriented culture. You will be answering and assisting investors with questions, monetary transactions, financial products, and services. In the Onboarding Journey, delivering a simple, trustworthy, and satisfying experience for all clients is our purpose. As a Client Representative, you'll be an advocate for our clients and the voice of our organization. You'll be part of a team that prides itself on building trust and delivering exemplary service and support to like-minded investors who have chosen to invest by opening an account and transferring assets. If you are passionate about serving others, and leading with a growth mindset, empathy, determination, and learning agility, join our team to change the way the world invests.

salary: $19.99 - $20 per hour

shift: First

work hours: 8:30 AM - 6 PM

education: High School

Responsibilities

Responsibilities

• Partner with our clients via phone to assist them with a wide range of inquiries including opening an account and transferring assets.

• Adopt and implement standard work to meet client needs and position the best path of completing the money movement process.

• Leverage NWoW tools to document and take action on client and team feedback in support of process and service improvements

• Develop and maintain proficient knowledge of transfer-related items (necessary documentation, fees, etc.).

What it takes

• Exceptional client service, communication, problem-solving, and learning agility skills

• Intellectual curiosity and broad understanding of business and financial acumen

• Demonstrate grit and determination in problem-solving and interest in process improvement within the business to accomplish goals

• Proven ability to excel in explaining complex information in ways that are easy to understand

• Thrives in fast-paced work environments that can be ambiguous and require flexibility

The essential functions of this role include:

• working in a smoke free environment

Skills

• Basic Computer Skills

• Customer support

• Banking

• Financial Services

• Basic Software Skills

• Telephone Etiquette

• Active Listening

• Typing Skills

• Opening Accounts

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

LW

linda wright

• linda.wrightmalin@randstadusa.com