Business Support Lead II

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Leads diverse administrative functions usually for a large department or for a complete business unit. Functions may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Administers bank programs and policies and may direct the development of the department's administrative policies and procedures. Requires a thorough knowledge of the department's or business unit's functional operations. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May direct workflow activities.

Responsibilities:

• Communicates with executives and management to gather and convey relevant information.

• Answers executive's phone line, documenting accurate messages and handling calls with appropriate judgment.

• Proactively manages the calendar of multiple stakeholders, effectively resolving conflicts that arise in a professional manner.

• Manages all travel planning and expenses, coordinating schedules for executive to maximize time and create efficiencies.

• Prepares meeting minutes and related meeting documents, utilizing written and oral communication skills.

• Liaises with outside groups to coordinate events where the executive is a corporate chair, director, or committee member.

• Correspondence in various forms, development and editing of presentation materials, scheduling and coordination of communication forums, and general team administration.

• Usually relieves management of administrative details; gathers, compiles and reports information relevant to/for department; may manage a number of different often conflicting objectives, projects or activities at one time.

• May be involved in high-level contact and exposure to sensitive information, and must use considerable confidentiality, sensitivity, diplomacy and judgment.

• Cultivates relationships with executives and other assistants, and collaborates to get things done.

• Comfortable working with C-Suite executives and their assistants.

• May provide back-up and/or support to other senior level executives.

• Global Recognition Budget monitoring

• MyLearning Compliance Course monitoring and deadline tracking

• Meeting preparation – assists with agenda, topic generation, and deck compilation; handles all meeting logistics and connectivity. For example, the organization’s quarterly All Hands Call: confirms Meet Me presenters, pulls monthly anniversaries and other associate spotlight items.

Skills:

• Administrative Services

• Attention to Detail

• Customer and Client Focus

• Planning

• Prioritization

• Adaptability

• Collaboration

• Event Planning

• Problem Solving

• Research

• Facilities Management

• Office Administration

• Oral Communications

• Recording/Organizing Information

• Written Communications

Required Qualifications:

• Min 5+ Years previous Administrative experience required, preferably in financial services

• Strong written and verbal communication skills

• Strong knowledge of general business and corporate cultures

• Advanced skills in Outlook and other MS Office programs (Excel, Word, PowerPoint, and Visio)

• Must have knowledge of Concur or other Travel & Expense software.

• Event coordination experience (e.g., associate meetings/recognition events, etc.)

• Schedules, manages, prepares agenda and presentations/materials for team meetings.

• Excellent time management; able to effectively prioritize

• Self-starter, proactive with ability to juggle multiple responsibilities and reprioritize tasks based on new information or shifting deadlines

• Ability to handle highly sensitive, confidential and non-routine information

Desired Qualifications:

• Experience with Ariba, eRequest, ARM, Concur, Workday, WebEx

• Prior experience in Financial Services, with knowledge of Wholesale Credit and GBAM a plus.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.