Business Development Center - HIC

Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212

Hendrick Automotive Group is growing in Charlotte! The nation's largest privately held automotive group, #1 in the U.S. in terms of online reputation for five straight years (Reputation.com), and back-to-back winner of Automotive News's Best Dealerships to Work for Award! Are you looking to make a career as an automotive sales and service professional? As a new member of our team, you will receive personalized training by a dedicated mentor who is focused on your growth and development.

Full Time Business Development Representative positions NOW AVAILABLE due to growth at the Hendrick Automotive Group Office and Luxury Concierge Center!

At Hendrick, we consistently promote from within, so we invest in people to prepare them for Leadership opportunities. We are looking for quality teammates who are eager to learn new skills and seek opportunities for growth within a rewarding business industry. Enjoy a supportive team-based work environment where we make production FUN with healthy competition, encouraging teammates, and Leaders who care.

Job Summary:

As a Sales/Service Business Development Representative (BDC), your day-to-day includes researching leads, interacting with customers over the phone/internet, building positive relationships, and managing appointments to set our dealership teams up for success. Top performers possess excellent communication and interpersonal skills with an ability to showcase our products and services to customers in a compelling way!

Benefits:

• Rewarding performance based pay plans

• Structured 12-Week Training Program - with Hourly Pay

• The Best Dealership Facilities in the Area

• 401(k) with Company Match

• Largest privately owned auto group in the country, GREAT career growth potential

• Paid Medical - NO COST Employer Healthcare and Prescription Plan

• Generous paid time off/vacation and sick days

• Basic Life Insurance

• NO COST Employee Assistance Program

• Paid Factory Training

• Comprehensive employee recognition/rewards programs

• Hendrick Automotive Group is a back-to-back winner of Automotive News’s Best Dealership to Work For Award

• Successful Team approach with Doing Business the Right Way Focus

Pay Range:

• $42,000 per year and above ($20 per hour plus bonuses based on performance) - Top Performers earning $50k plus!!

Schedule:

• Full Time, rotating day/evening/weekend shifts.

• Office Hours Monday-Saturday from 7:00am-7:00pm EST, optional extended shifts.

Hendrick Employee Testimonials (click or copy/paste): https://youtu.be/Y3BAqAeJeNE?si=t49xFX_zmcsZPtW

Job Responsibilities:

• Provides professional concierge service to sales and service customers via inbound and outbound phone calls, text, and email.

• Accurately logs all customer interactions into Dealership Management System.

• Schedules appointments for customers to visit dealerships.

• Follows up on sales and service appointment outcomes.

• Works and communicates with teammates to promote a positive, inclusive, and supportive professional working environment.

• Maintains an organized, clean, and safe work area.

• Participates in required training.

• Follows Safeguards rules and regulations.

• Demonstrates the Company’s Core Values.

• Maintains accurate timekeeping record in timekeeping system.

• Complies with Company policies and procedures.

• Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.

• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent.

• 1 year of direct customer service experience preferred (retail or similar fast-paced environment).

Essential Job Skills:

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Ability to handle customer inquiries in a professional and efficient manner.

• Ability to memorize scripts for sales products and services.

• Computer literacy and ability to use customer databases.

• Confidence in ability to use technology and multi-task.

• Ability to build relationships with customers.

To perform the job successfully, an individual should demonstrate the company's core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. For more information, please visit www.hendrickcareers.com. Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.

The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.