Position Number: 001339

Department: International Programs (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

• Assists in the daily operations of the International Student and Scholar Office.

• Manages the front desk operation, hiring, training and supervising student employees.

• Assists in organizing and maintaining students’ files and records using physical and electronic materials (Banner and the ISSO Sunapsis Portal).

• Performs basic reception and customer service functions by directing walk-ins, answering the phone, managing office email accounts, and overseeing information distribution.

• Facilitates office printing requests from university vendors and maintain office supply inventory.

• Demonstrates high-levels of professional responsibility including attention to detail and timely responses to inquiries.

• Demonstrates high levels of professionalism, patience, and perception for working with department clients, students, scholars, university faculty, and other government organizations ( DHS , ICE , SEVIS , etc.)

• Triages all ISSO inquiries and requests and answer general questions.

• Provides referral services to on or off-campus resources.

• Reviews and process newly admitted students’ financial documents in Perceptive Content.

• Works with university departments and the Graduate School to confirm student funding.

• Briefs the staff regarding any emerging issues of concern and patterns in the front office.

• Processes student requests for employment letters when employed by campus food services and upload new employment letters, Travel Endorsements and upload issued I-20s in Sunapsis.

• Performs administrative tasks to include record keeping and data entry, including management of initial admissions applications.

• Performs basic reporting, budgeting, information management and process deposits to the Cashier’s Office on behalf of the ISSO .

• Processes P-Card reconciliations and process purchases and reconciliation in 49erMart.

• Facilitates the purchasing, sale, and distribution of tax preparation codes to students, scholars and faculty each year.

• Processes staff travel forms and staff reimbursement requests.

• Provides direct support to the director and associate director.

• Provides direct support for ISSO programs and events, including room reservations, catering and assist in set-up/teardown.

Minimum Experience / Education:

Required Minimum Qualifications:

Graduation from high school; or an equivalent combination of education and experience.

University Preferred Qualifications:

Graduation from high school, or completion of its equivalency, and three years of office/clerical work experience; or an equivalent combination of training/experience.

Preferred Education Skills and Experience:

• Associate’s Degree or completion of its equivalency, and three years of office/clerical work experience; or an equivalent combination of training/experience.

• Experience with database programs and management, university management software (Banner), and website maintenance.

• Cross-cultural and /or international living experience.

• Familiarity with the Federal Work Study hiring process.

• Experience with reconciliations and budget processes.

• Experience and knowledge with Microsoft and Google Suite.

• Strong attention to detail.