DESCRIPTION The Collections and Service Processor II is responsible for performing a variety of document processing and recordkeeping tasks associated with customer accounts that require a thorough knowledge of the Authority's products and services. Duties include entering new account information, updating information on existing accounts, recording transactions, answering customer inquiries, receiving, classifying, consolidating, and summarizing documents and information, and providing customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Prepares detailed, monthly, and annual collection reports for the Director of Collections and Servicing review. - Collects fees, mortgages, and rent payments for the Authority by debit card, credit card, check, or money order and records information in loan-based and SAP systems or other applicable software. - Establishes new loan accounts within Mortgage and Accounting Software with the approval of the Director of Collections and Servicing. - Responsible for daily balancing and collections activities and providing backup support for daily balancing of funds collected. - Attends various meetings on behalf of the Authority, including small claims court and foreclosure hearings. - Resolves customer concerns and disputes for payments and non-payments. - Corresponds through mail or telephone with persons regarding delinquent accounts. - Maintains proper accounting records and documentation of activities transpiring in each account. - Prepares correspondence, reports, and other materials. QUALIFICATIONS: Education:Associate degree in Business Administration, Accounting, or a related field. Experience: 4-7 years of relevant work experience. An equivalent combination of education and experience may be substituted. Knowledge, Skills, and Abilities:Ability to prepare complete and accurate reports and statements; Ability to apply and adapt established methods in collections and servicing; Knowledge of essential collections and servicing procedures, regulations and laws; Computer literate including Microsoft Word, Excel and Outlook; Basic arithmetic and financial record keeping; Good analytical, organizational and communications skills; Ability to be flexible and work under pressure; Ability to work harmoniously with other agency personnel; Ability to maintain confidentiality in all assignments; Ability to multi-task, work collaboratively in a team-oriented environment and problem solve; Ability to analyze data, perform multiple tasks and work independently; Experience with Loan Base Mortgage and SAP Business One Software; Must possess a valid Virgin Islands Drivers License. SALARY: $40,000 to $55,000per annum, depending upon qualifications APPLICATION INSTRUCTIONS AND PROCEDURES: Interested applicants must submit an application, cover letter, and resume/curriculum vitae. Application packages will only be accepted electronically athr@vihfa.gov. Employment applications can be downloaded from our website atwww.vihfa.gov. The deadline for submittal of the application package is Friday, May 24, 2024;however, this position will remain open until filled. Incomplete application packages will not be considered. Selected candidates will be contacted for an interview.