Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Reporting to the Senior Vice President Revenue Cycle of Beth Israel Lahey Health, the Vice President of Patient Access is responsible for systemwide direction and leadership of operational, financial, programmatic and personnel activities for all Patient Access areas. The Vice President of Patient Access will be a collaborative, results-driven and data-oriented leader with a demonstrated track record of driving positive operational improvements within both academic and community health care provider settings. This individual will work effectively with other revenue cycle stakeholders to drive decision-making processes by performing detailed cost / benefit analysis, presenting and evaluating solution options, and building consensus among key stakeholders. The Vice President of Patient Access will promote a culture that fosters a positive patient experience that focuses on patient safety and is respectful and responsive to patient needs including timely access to care.

As a key revenue cycle leader, the Vice President of Patient Access is responsible for building and maintaining productive relationships with stakeholders across the organization including but not limited to Hospital and Clinical Senior Leadership, Health Information Technology, Managed Care Contracting, Health Information Management, Financial Operations, BILH Medical Group Operations, Harvard Medical Faculty Physicians, Legal, and Compliance.

Job Description:

Primary Responsibilities

• Serve as the lead executive for Patient Access operations for BILH. Hold direct reports and employees accountable for meeting or exceeding quality standards and goals, continue improvement toward excellence in revenue cycle, as well as balance high patient satisfaction scores in areas impacted by Patient Access departments.

• Oversee and orchestrate day-to-day management of the following functions: Patient Access and Pre-Visit services including Pre-Registration, Financial Clearance, Financial Counseling, Hospital onsite registration, Matrix leadership for clinic service access functions, Physician practice support: including working with clinical departments to support continuous improvement in revenue cycle operations.

• Measure and monitor key performance metrics and deliver concise performance reporting to key stakeholders with corrective action plans for variances, as appropriate.

• Provide vision, drive, and leadership to develop, mentor, and unite Patient Access teams to deliver positive results.

• Supervise all patient access staff to recruit, motivate, develop, and retain a superior functional leadership team. Implement a management system that is outcomes-focused, encourages efficiency and automation, drives performance, and effectively develops and rewards key performers.

• Works closely with other BILH Revenue Cycle leaders to identify solutions for system optimization based on specified legal/compliance requirements/requests or planned changes in revenue cycle workflows.

• Maintain comprehensive policies, procedures, and documentation to validate revenue cycle procedures and related controls.

• Communicate and educate leadership regarding patient access operations and integrate facilities, physician practices, and joint ventures into the revenue cycle organization, as directed by executive leadership.

• Oversee the implementation of any software applications or technology enablers that improve the overall functionality of the revenue cycle.

• Coordinate with Compliance to validate compliance with any governmental or other payor program that may impact revenue cycle operations.

• Leverage knowledge of both hospital and physician office operations and patient flow to identify "cause-and-effect" scenarios that impact the effectiveness of the receivables management process along with a thorough understanding of patient intake processes, including utilization review guidelines, payer certification/authorization requirements, EMTALA regulations and special entitlement program requirements.

• Oversee development of Pre-Access reporting metrics and directs efforts to monitor, assess and ensure the ongoing feasibility of such metrics to ensure continued alignment of policies and process against industry best practices.

• Develop, maintain, communicate, deploy, and ensure execution of Patient Access standard policies and procedures where necessary to drive standardization system wide, seeking proper input and approvals from key internal stakeholders prior to deployment.

• Effectively manage Patient Access vendor partners to ensure performance service levels are met.

• Responsible for the overall Patient Access budgets and expense management for all patient access areas.

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Minimum Qualifications

• Bachelor's degree in Finance, Healthcare Administration, Business or related field rrequired.

• MBA focused in operations management or related discipline preferred.

• Minimum of 10 years of relevant experience, and 6 years of leadership experience in patient access management and operations with a large, multispecialty academic integrated health system.

• Experience with EPIC implementation and optimization activities for Patient Access and Revenue Cycle EMR applications.

• Strong analytic skills with the ability to create, analyze and present findings

• Excellent interpersonal skills including proven ability to work with executives, providers and vendors.

• Ability to communicate both orally and in writing to individuals at all level of an institution.

• Ability to develop and manage operating and capital budgets.

• Demonstrated ability to work in an environment of rapid change.

• Strong organizational skills with ability to work with multiple priorities and operate across multiple business units and all organizational levels.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled