Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

This position will be based in Charlestown, MA, 1 day per week, and 4 days on-site at Exeter Hospital

Reporting to the Director Community Benefits and Community Relations for Beth Israel Lahey Health, the Community Benefits and Community Relations (CBCR) Manager advances the community mission of Beth Israel Lahey Health and Exeter Hospital. The CBCR Manager serves as the primary point of contact for community organizations and community members in Beth Israel Lahey Health’s and its hospitals’ community benefits service area. They work with the CBCR Director to coordinate all community benefits regulatory reporting requirements including managing the triennial community health needs assessment and implementation strategy development, tracking and reporting. The CBCR Manager participates in and coordinates community activities to support the goals and objectives of Beth Israel Lahey Health.

The position requires a high level of interpersonal skills, the ability to interface effectively with all levels of hospital and system staff, physicians, and Trustees, community leaders and local government officials, and members of the community. The CBCR Manager must exhibit independent, innovative thinking and maturity with good decision-making skills. They possess excellent organizational and communications skills; successfully meets project deadlines; provides outstanding customer service; is a team player and maintains a positive attitude.

Job Description:

Essential Duties & Responsibilities including but not limited to:

• Ensures compliance with federal, state and local community benefits regulatory requirements.

• Manages the triennial Community Health Needs Assessment process and development and implementation of the Community Health Implementation Strategy including all aspects of community engagement.

• Drafts regulatory reports inclusive of financial data analysis, aggregation and trending.

• Develops and coordinates public forum(s) including speakers, agenda, and presentations.

• Manages the Community Benefits Advisory Committee and Allocation Committee. This includes coordinating meeting logistics, communication and educational materials and works collaboratively with members to advance the community health implementation strategy and monitor the impact of community benefits programming.

• Works in collaboration with the Directors of Community Benefits and Community Relations, the Community Benefits Leadership Team, hospital leadership, the Community Benefits Advisory Committee and the Allocation Committee to engage community, design strategies to address needs of priority populations and monitor and evaluate progress.

• Builds and sustains strategic relationships and promotes Community Benefits and Community Relations activities to internal and external audiences.

• Manages the system’s/hospital's involvement in community engagement, needs assessment, prioritization and cross-sector collaboration.

• Functions as the primary point of contact for community organizations, community health centers and community members and represents the hospital on assigned community collaborations/boards.

• Convenes and/or collaborates with community and municipal organizations on health priority initiatives and works to engage colleagues and strategic service lines in these efforts.

• Coordinates, tracks, monitors dashboards and data for grant awards/implementation projects/sponsorship requests. Deploys appropriate tools/concepts as required to ensure projects are aligned with health needs and key deliverables are met.

• Manages multiple demands and projects and/or proposals simultaneously and is able to negotiate with internal and external agencies/facilities on issues and Community Benefits programs. Develops proposals and costing for program developments and presents to Director and Community Benefits Leadership Team for review.

• Plans, monitors and manages budget in functional area of department.

• Supports BILH/ system-level Community Benefits and Community Relations initiatives as needed.

• Maintains and enhances professional skills, maintains up-to-date knowledge of healthcare trends, community benefits regulatory reporting requirements; accepts new ideas and constructive criticism while striving to achieve improved results.

• Occasional weekends and frequent evenings are required as well as frequent travel between campuses, and community events and organizations.

• Initial orientation period (estimated to be six months) is full-time on-site at Exeter Health Resources Hospital and/or System Center (Charlestown, MA). After orientation period, position will be hybrid estimated two days remote/three days on-site at Exeter Health Resources, in the community and at System Center.

Minimum Qualifications:

Education:

• Master's degree in Public Policy, Health or Administration preferred.

Licensure, Certification & Registration:

• N/A

Experience:

• 5-7 years’ related work experience required and 0-1 years supervisory/management experience required.

• Experience in program development, implementation and evaluation. Minimum 5 years of experience working in collaboration with multiple stakeholders.

Skills, Knowledge & Abilities:

• Excellent writing skills with understanding of varied audiences and literacy levels.

• Detail oriented.

• Outstanding organizational, analytical, written and verbal communication skills and ability to work in complex office environment.

• Knowledge of diverse cultures and neighborhoods; well-versed in community health, community development, community engagement, and upstream social determinants of health.

• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

• Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

• Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

• Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.

• Written Communications: Ability to accurately communicate complex information in plain English effectively and concisely in writing to all levels of staff, management and external customers across functional areas. Ability to consider health literacy and framing of consistent messaging to varied audiences. Ability to proof-read.

• Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

• Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

• Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

• Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Social/Environmental Requirements:

• Work requires periods of close attention to work without interruption. Concentrated effort of up to 4 hours without break may be required.

• Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities.

• No substantial exposure to adverse environmental conditions

• Health Care Status: NHCW: No patient contact.- Health Care Worker Status may vary by department

Sensory Requirements:

• Close work (paperwork, visual examination), Monitor Use, Visual clarity > 20 feet, Visual clarity <3 feet, Conversation, Telephone.

Physical Requirements:

• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

• This job requires frequent sitting, Keyboard use. There may be occasional walking.

Physical Requirements & Environment:

• Initial orientation period (estimated to be six months) is full-time on-site at assigned hospital, Exeter Hospital/or System Center (Charlestown, MA). After orientation period, position will be hybrid estimated two days remote/three days on-site at Exeter Hospital and at Charlestown.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled