... 's internal quality processes for service delivery, the technician assistance centers and manage our external ... comprehensive quality assurance protocols tailored for service delivery and technician support teams. Seamlessly ...

... ! ___________________ About the Role: The Specialist II handles escalations from Specialist I personnel, technicians ... departments Handle complex escalations from Tier I and other departments. Escalate, monitor, and ...

... , ensuring quality work is being performed, mentoring newer employees, and representing BTAC in various ...