About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Senior Lead Operations Analyst for the AI Governance team, you will provide high-level support and apply project management skills to develop and implement AI governance processes. You will act as a technical resource, collaborating with other teams to identify inefficiencies, develop solutions, and make recommendations to improve the AI governance framework. Additionally, you will work closely with AI governance and data governance teams to ensure cohesive strategies and practices. Your role will involve analyzing and modifying the configurations of AI governance tools and workflows to achieve optimum performance while adhering to corporate and budgetary guidelines. You will ensure that AI systems are deployed, installed, and maintained effectively, maintaining service level agreements and promoting responsible AI practices.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

• Coordinate the strategy, planning, and successful completion of AI governance and data governance business processes. Create, maintain, and update the AI governance program content, structure, policies, and processes.

• Manage escalations of a complex nature from internal organizations seeking approval of their AI initiatives.

• Assist with new tools, frameworks, standards, and services related to AI governance, such as Lumen AI Ethics or standard frameworks like MLOps and LLMOps.

• Analyze, recommend, and implement configuration changes for AI projects within Lumen in accordance with the AI governance tools to ensure compliance to regulatory standards.

• Provide a range of service assurance support for new and existing AI governance products and services.

• Document and maintain functional troubleshooting procedures for AI governance to assist the support capabilities of the AI governance team.

• Create research journals/notes during escalations to facilitate problem determination and decrease resolution cycle-time.

• Develop, implement, and administer processes and procedures to ensure the reliability, recoverability, and optimum performance of AI governance tools and initiatives.

• Serve as a technical resource to team members, as well as other departments, in the implementation of AI governance projects and subsequent maintenance activities.

• Prepare and present reports that keep management abreast of the status of AI governance projects and technical problems.

• Serve as a subject matter expert single and point of contact for vendors and other organizations regarding AI governance.

• Collect and analyze performance data for AI governance tools. Define, recommend, and implement changes to methods and procedures used to deploy AI governance services.

• Provide guidance to less experienced team members regarding AI governance.

• Other duties as assigned.

What We Look For in a Candidate

• Bachelor's or master’s degree in Information Systems Management, Information Technology Management, Computer Science, Data Science, or Risk Management.

• 10 years of experience in business operations within the AI and cloud domain, including direct involvement with AI product deployment.

• Strong understanding of the AI lifecycle and governance principles.

• Exceptional problem-solving abilities and skills in identifying and mitigating risks in business contexts.

• Proficiency in administering and automating AI governance tools.

• Familiarity with machine learning techniques, methodologies, and the AI lifecycle, as well as common technologies such as generative AI.

• Excellent written and verbal communication skills suited for both technical and non-technical audiences.

• Ability to collaborate with cross-functional teams and manage multiple stakeholders effectively.

• Proficiency with Microsoft Office tools such as Excel, Word, and PowerPoint.

• Willingness to learn and take initiative in technical areas related to AI governance.

Preferred Qualifications:

• Strong software development and coding abilities in Python, R, SQL, and PowerBI.

• Experience with ethical AI assessment, responsible AI tools, MLOps, and LLMOps technical frameworks.

• Familiarity with software engineering practices such as CI/CD, unit testing, and version control with GIT, and a willingness to learn new industry standards or frameworks like the NIST AI Risk Management Framework.

• Experience in developing Responsible AI solutions and ethical AI assessments, including considerations for data privacy, transparency, and accountability in AI systems.

• Knowledge of data privacy, fairness, accountability, and inclusivity in AI systems.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

#LI-ZM1

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits (https://jobs.lumen.com/global/en/benefits-statement)

• Bonus Structure

Requisition #: 337248

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

03/18/2025