Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.Department OverviewIn Video and Software Services (VSS) our mission is to build collaborative partnerships with our clients, understand their unique needs and foster long-term success through the use of Motorola Solutions products and services to support and secure current and future agency requirements.Job Description THIS POSITION IS FOR THE NORTHEAST REGION: APPLICANTS MUST RESIDE IN ONE OF THE FOLLOWING STATES: Maine, New Hampshire, Vermont, Connecticut, Massachusetts, New York, New Jersey, Rhode Island, Delaware, Pennsylvania, Maryland, Washington D.C., West Virginia or Virginia.

This position will be a full-time System Administrator within the Video and Software Services PremierOne Field Services Team. The role will be responsible for traveling to customer sites as needed to backfill for Onsite System Administrators on extended leave, providing remote backfill coverage when necessary, and providing onsite support to customer sites needing additional attention.

Responsibilities of the Field Service Technician include but are not limited to:

Manage and lead day to day activities in meeting MSI's contractual commitments documented in the Maintenance Agreement with the customer

Manage and lead our relationship with the local service partner

Manage and lead our relationship with the customer

Ensure that customer satisfaction goals are meet both internally and with the customer

Procure and coordinate any internally resources that maybe needed

Insures compliance with response/restoration time commitment

Remotely diagnose system failure and facilitate call management as applicable

Manage Emergency Service efforts and escalation procedures

Provides tailored technical customer operations support

Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance

Qualifications:

Minimum of a high school diploma or equivalent is required, Bachelor's degree preferred

3+ years of IT or public safety experience

3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)

3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment is greatly preferred

Proven track record working with or deploying enterprise hardware and software solutions; HP preferred

Experience creating positive working relationships with customers and application end users.

Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.

Excellent verbal and written communication skills.

Comfortable working both alone and in a team... For full info follow application link.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.