Professional Services Consultant

General Information

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City

Charleston, Charlotte, Columbia, Durham, Greensboro, Greenville, North Charleston, Raleigh

State/Province

North Carolina, South Carolina

Country

United States

Department

Presales & Implementation

Date

Wednesday, August 21, 2024

Working time

Full-time

Ref#

20033776

Job Level

Individual Contributor

Job Type

Experienced

Job Field

Presales & Implementation

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

76,260

Annual Base Salary Maximum

152,520

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional services consultant to delight our customers.

The Professional Services Consultant provides technical consultation and support in the areas of presale, implementation, and post-sale support for integrated solutions of Xerox printers, Xerox Software. Technical consultation and support related to the specific and unique client requirements. Collaborate with client and Xerox stakeholders to configure the Xerox device and solution, ensuring compatibility and successful integration of the defined solution into the customer’s environment.

Pre Sales Support:

• Collaborate with Internal stakeholders and client decision-makers to understand requirements.

• Collaborate with internal stakeholders and clients to certify proposed solutions.

• Participate in client File/Application Testing process.

• Participate in the Solution Design / Development process.

• Support Client Demos.

• Site checks to ensure solution placement.

• Provide RFP/proposal input.

• Collaborate with sales partners to strategize sales opportunities.

Implementation (Pre-deployment):

• Configuration documentation

• Clone File Creation

• R&R Development

• Deployment Process Documentation

• Device Customization Center Support

• Customer Training Strategy

• Implementation Planning/Site Check

Implementation (Deployment)

• Network Configuration

• Authentication

• Install/configure print drivers

• Solution Implementation

• Application Development / Implementation

• Customer Training

• Security devices

Skills / Experience:

• Experience: 5+ years of business experience working with clients on IT-related matters

• Computer Skills: Familiarity with mainstream technology solutions such as Microsoft Windows/MAC platforms, firewall / security technology, and virtualization technologies.

• Experience: 2+ years configuring/training on Production Color and B/W Printers

• Experience: 2+ years configuring/training DFE (ex. Fiery)

• Experience: 2+ years configuring /training MFD

Position Requirement:

• Must have a valid driver’s license.

• Must be able to travel 2+ hours, must be able to overnight travel.

• Must be able to pass Government Clearance application inquiries.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the various online Analyst training courses

• Travel with mentor to obtain field knowledge.

• Comprehensive understanding of our company and customer service culture.

• Clear expectations of correctly recording daily activity.

• Knowledge of the equipment and clients in supported geography. 

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.

• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.

• Paid time off, plus holidays and personal days.

• Travel Reimbursement

#LI-CL1

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.