Customer Service Representative

Country/Region: US

Location:

Charleston, SC, US, 29418

Req ID 71603 | North Charleston, SC, United States WABCO Compressor Manufacturing Co

We are looking for a Customer Service Representative to join our team in North Charleston, SC.

Responsibilities:

• Ensure customer orders and forecasts are regularly reviewed and entered into the system accurately and promptly. Customer requirement dates are monitored with products shipped to arrive by need date.

• Monitor all inbound EDI and process any failed transmissions on a daily basis.

• Proactively monitor established SAP reports pertaining to customer demand and ordering patterns. Efficiently communicate abnormal fluctuations to appropriate Material Planner.

• Embrace Continuous Improvement philosophy and incorporate into everyday activities.

• Prioritize customer requirements when necessary due to component or part shortages and/or capacity limitations.

• Serve as the customer’s primary contact, regarding placing orders, part availability, shipping information, return good authorization, complaints, etc.

• Obtain and communicate forecasts, planned orders, and information regarding changes in business volumes, planned (and unplanned) shut-down dates, etc. from customers.

• Review all customer orders to ensure our ability to meet the specified conditions regarding availability, price, and packaging requirements.

• Elevate potential customer production interruptions, non-routine expedites, shipping errors and missed shipments resulting in outbound paid air freight charges, etc. to Customer Service Leader and Logistics Leader.

• Deliver the “Voice of the Customer” to the Charleston site and supporting facilities/suppliers.

• Coordinate customer PPAP order requests with Quality Control Engineer through subsequent order entry process.

• Maintain respective QS and TS procedures and documentation. Identify and suggest changes to procedures as appropriate.

• Accurately report customer profile parameters, including order shipping parameters, shipping information and address updates.

• Support RFQ process as key liaison between Customer and Key Account Teams.

• Upon receipt of RFQ, analyze and compare existing price / cost relation for specific part or similar part and provide to Key Account Team for review and determination of price to be quoted.

• Work with warehouse personnel to ensure orders ship as scheduled.

• Support Materials Team to minimize potential impact of excess and obsolescence. Coordinate with customers to identify opportunities for sales.

• Negotiate with customers as necessary to drive outperformance of both internal and customer assigned KPIs.

Qualifications:

• College degree (preferred)

• SAP experience (preferred)

• At least 2 years relevant experience (manufacturing experience a plus)

• Analytical skills and the ability to process development and flowcharts

• Strong computer knowledge including Microsoft Excel & PowerPoint

• Great attention to detail required

• Strong communication, organization, and presentation skills

What We Offer:

• A supportive collaborative team environment

• Annual Incentive Plan

• Paid Vacation

• 401k Plan

• Health Care Benefits

• A strong diversity culture

• Supportive Employee Groups and community outreach activities

Be part of our ZF team as Customer Service Representative and apply now!

Contact

Bethany Vijayakumar

DIVERSITY COMMITMENT:

Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF: