Campus Housing Assistant

[Posting Details]{arial",sans-serif"=""}

POSTING INFORMATION

Internal Title

Campus Housing Assistant

Position Type

Classified

Faculty / Non-Faculty / Administration

Non-Faculty

Pay Band

4

Level

4

Department

Campus Services - Admin

Job Purpose

Contributes to the creation of a positive on campus residential experience by functioning as a front-line customer service professional for Campus Housing. Performs a diverse range of administrative duties with a high level of independence and accountability using multiple enterprise systems. Assists with the coordination of the student housing and assignment processes according to institutional and departmental policies and procedures. Coordinates the move-in/out appointment and the room condition reporting processes in StarRez and assists in managing the room change and contract cancellation request process.

Minimum Requirements

High School diploma and a minimum of two years directly related customer service and administrative experience. Bachelors degree preferred and may be substituted for related work experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply. Experience with college/university customer service is preferred. Must be proficient working with Microsoft Office Suite software. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Exceptional customer service skills and ability to manage multiple tasks in a fast-paced environment. Must be well organized, personable and detail-oriented. Excellent verbal and written communication skills. Knowledge of (StarRez) campus housing and meal plan system, (AiM) facilities management system, or Lets Talk (customer engagement) system a plus. Excellent interpersonal skills; ability to effectively manage and facilitate work with diverse individuals and organizations; ability to establish and maintain collaborative working relationships with both internal and external colleagues. Ability to work both independently and as part of a professional decision-making team. Ability to make decisions and resolve problems. Ability to understand, interpret and explain policies and procedures in an engaging manner. Ability to maintain a courteous demeanor under stressful circumstances. Ability to learn, master and adapt quickly to new technology and software. Familiarity withFERPAa plus.

Additional Comments Regarding Position

This position may be required to work a flexible schedule, with occasional evening and weekend hours. Must be able to navigate an urban campus and historic buildings that do not have elevators and lift 25 pounds.

Special Instructions to Applicants

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an app