ServiceNow ITOM Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

The Opportunity:

CACI is seeking a ServiceNow ITOM Engineer in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The EITaaS program supports our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.

Responsibilities:

In this role you will coordinate with the Government and the ServiceNow ITOM Architect to design, implement, and configure ServiceNow Information Technology Operations Management (ITOM) capabilities as CACI’s selected automated network discovery tool. At first, you will participate in enterprise discovery workshops with Government stakeholders to make key decisions impacting execution of the Configuration Management Database (CMDB) system and project and to facilitate any required policy changes. You will then implement, configure, deploy, and maintain ServiceNow ITOM with an integration to Axonius. You will also contribute to contract deliverables including test plans, CMDB Solution Strategy, Architecture Plan, and a security assessment.

Qualifications:

Required:

• A strong understanding of ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities

• A strong understanding of ITSM and ITIL

• A proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base

• Experience implementing business processes, capability needs, business requirements, and business information models

• Experience analyzing data and data relationships across an organization’s business areas

• Working knowledge of all elements of the software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management

• Familiarity with Agile Scrum methodologies

• Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint

• DoD Secret Clearance

• Bachelors Degree in applicable field (computer science, engineering, cyber security, etc. ) and 7+ years direct experience

• Experience with ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities

• At least one of the following certifications: 

• a.Certified ServiceNow Administrator 

• b.Certified ServiceNow Developer 

• Effective communicator at all levels, both written and verbal

Desired:

• Axonius Platform experience

• Asset Management experience

• An active DoD Top Secret or higher clearance

• JavaScript/AngularJS development experience

• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

• Agile or Scrum Master Certification

• Acts independently to expose and resolve problems

• Experience working in the Department of Defense

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$89,500-$188,000

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.