Change Manager

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

What You’ll Get to Do:

This position will encompass several functions:

• Work with a friendly team with growth opportunities

• Provide front line customer interaction to solve basic technical problems and provide support for all assigned areas

• Change management and tracking of all program help desk tickets

• Coordinating outages and generating reports about the program's tickets to ensure SLAs are met and all tickets are routed properly

• Using Splunk to review and provide reports on all security audit requirements, creating custom dashboards and alerts

• Assisting with gathering and preparing contract CDRLs ensuring contract deliverable are being met on schedule

What You’ll Get to Do:

• Responding to and diagnosing problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps

• Responsible for opening, tracking and closing trouble tickets

• Ensures problem ownership and promotes end-user satisfaction

• Collaborate with software development and systems administrators to help identify, respond, and resolve tickets in a timely manner

• Conduct weekly audits utilizing Splunk Qmulos Q-Audit identifying and investigating anomalous activity and gathering Body of Evidence (BoEs) to meet weekly and monthly Continuous Monitoring (ConMon) requirements mandated for enterprise audit capabilities based on the intelligence Community Standard (ICS) 500-27

You’ll Bring These Qualifications

• Active and current TS/SCI with polygraph

• Bachelor's degree or equivalent, and a minimum 5 years of related experience

• Security+ Certification (current)

• Experience with ServiceNow

• Strong customer service skills

• Strong verbal and written communication skills

• Strong, active listening skills

• Detail-oriented

• Ability to multi-task in a fast-paced environment

• Extensive knowledge of MS Product Suite (Word, Excel, SharePoint)

• Experience with ServiceNow ticketing system

• Documentation and updating ServiceNow incidents

• Providing support to end-users spanning a variety of issues

• Identifying, researching, and resolving technical problems

• Responding to telephone calls, email, and personnel requests for technical support

• Documenting, tracking, and monitoring the problem to ensure a timely resolution

• Works independently with limited supervision

• Good organizational skills

• Good leadership skills

• Good time management skills

• Good problem-solving ability

• Good analytical and logical skills

These Qualifications Would Be Nice to Have:

• SQL familiarity

• Tenable experience

• Experience with Splunk

• Qmulos Q-Audit experience

• CM Data Base (CMDB) experience

• Experience with Problem and Incident Management

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is:

$71,500 - $150,200