This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6696154

This front-line customer service position provides a full range of support service functions in a fast-paced, high volume, wraparound Enrollment Services environment. Responsibilities will be\ diverse and multifaceted, requiring excellent communication and customer service skills. This position will have responsibility for assessing the needs of new and continuing students at the two Enrollment Services Center (Pecos and Williams) and assisting students in using the https://www.maricopa.edu/become-student website and understanding self service functions and enrollment processes. This position will provide Tier 1 Level assisting to all Enrollment Service Areas: Advisement, Careers, Veteran Services, International Education, Financial Aid, Testing, Early College (ACE, Hoop & Dual Enrollment) and Student Business Services.

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[Essential Functions]{#HRSSCHWRK_DESCR100$8lbl}

75% - Assist at the Welcome Desk at both Pecos and Williams Campus; making sure students are being served at the front by triaging by providing these functions: Application assistance, ID\ Authentication assistance, Matriculating students and term activating them, Processing prerequisite overrides, Processing Residency when possible, edit students phone numbers and emails in IDME when needing help resetting passwords, and putting students in line to the appropriate department when we are not able to perform the task in our Dynamic Line Management software. Assisting with Welcome Desk staff scheduling on occasion. Providing tier one assistance on: Financial Aid assistance, first semester advising when needed, and Early College assistance when needed\ \ 20% - Assist student in our Live Enrollment Support, and responding to students\' questions in our TextAim enrollment texting software.\ \ 5% - Other duties as assigned

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[Special Working Conditions]{#HRSSCHWRK_DESCR100$11lbl}

May be required to work at multiple sites or locations.\

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[How to Apply]{#HRSSCHWRK_DESCR100$12lbl}

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant\'s knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

\ Additional materialswill notbe accepted after the job posting has closed.

\ Missing materials or incomplete employment historywill notbe considered.

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