About this role:

Wells Fargo is seeking a Senior Software Engineer to join our dynamic team and spearhead the transformational next generation Contact Center Solution. You will be working with cross functional teams to develop innovative, mission-critical, massively scalable solutions with best-in-class cloud technology and platforms that offer differentiated user experience to all our customers.

In this role, you will:

• Execute on complex technology Cloud initiatives including those that are companywide, with broad impact to external and internal customers.

• Active contributor in developing cloud native microservices, and modern event driven, data lake and analytics solution, along with automating the provisioning of Azure/GCP (Google Cloud Platform) and hybrid Cloud Infrastructure using Infrastructure as a Code.

• Adopt and champion standards and companywide best practices for engineering and large-scale technology solutions in all aspects such as design, development, automated testing, True CD, documentation of the Engineering and Non-functional requirement aspects of the Cloud platform.

• Understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives.

• Collaborate and consult with senior engineering managers, leads and architects to resolve technical issues and achieve goals.

• Working in a globally distributed team to provide innovative and robust Cloud centric solutions.

• Working closely with Product Team and Vendors to develop and deploy Cloud services to meet customer expectations.

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications. Proven knowledge in one or more of the contact center sub domains such as: IVR/IVA, NLU/NLP, Routing, Recording and Analytics including Transcription, Outbound, Work force Management or Optimization, Historical Reporting & Analytics, Real Time Omni channel Agent experience and customer journey, CX/AX experience optimization using AI/ML (Artificial Intelligence/ Machine Learning)

• 4+ years of experience with Node JS, JAVA, Spring Boot, Kafka, Distributed Caches (GemFire, Redis), Elastic Search technologies, GraphQL, and NoSQL Databases (Cassandra or Mongo), Graph Databases, Public Cloud Marketplace services

• 2+ years of Deep Domain Driven Design experience with cloud native Microservices designed and developed for massive scale and seamless resiliency, deployed on PCF/VMWare Tanzu, K8s or Serverless cloud technologies.

• 2+ years working with GCP (Google Cloud Platform) or alternate public/hybrid cloud and a proven track record delivering products with cloud services and cloud architectures at scale.

• 1+ years of experience with GenAI, LLMs, RAG, vector databases and conversational bots

• 1+ years working with machine learning frameworks (e.g. TensorFlow, PyTorch, etc.)

Desired Skills:

• 2+ years of real time low latency, front-end Web applications React, Redux, RXJS, Typescript, progressive Web Apps with responsive design with Rest APIs, real time eventing gRPC or Web Sockets using Micro front end architecture.

• 2+ years of experience with automated testing frameworks for Unit testing for Java/Python and UI Micro services, Service Virtualization and Contract Testing, API Testing with Blazemeter/JMeter, WebRTC signaling and audio testing including audio quality, performance stress and load tests, and chaos resiliency automated testing for full stack, lower environment data conditioning and testing.

• 2+ years of hands-on experience with TrueCD, DevOps with Cucumber, Jenkins,

• Experience working in Agile environment and product backlog refinement against ongoing engineering work, Agile at scale, conducting discoveries and process improvements to accelerate software development.

• Knowledge of Infrastructure as Code tool Terraform and GitHub, understanding of concepts and familiarity working within modern IaC/EaC pipelines.

• Scripting and infrastructure automation, including Python/Go, Shell, Gherkin, PowerShell etc.

• Professional cloud certification on Azure/GCP or other cloud providers.

• Full stack application development is a plus.

• Ability to rationalize risk controls into policy outcomes.

• Should have good understanding of Network Security Experience and Enterprise Architecture and OWASP Security practices exemplified through previous projects.

Job Locations

2600 S Price Rd, Chandler, AZ

194 S. Wood Ave Iselin, NJ

1525 West W T Harris Blvd, Charlotte NC

Salary

$100,800-$179,200 (NJ area only)

$84,000-$149,900 (AZ, NC )

• This position is not eligible for Visa sponsorship.

• Hybrid schedule (3 days in office, 2 days remote)

• Relocation assistance is not available for this position.

Posting End Date:

5 Nov 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-414566