Job Title: Infrastructure Engineer

Job Description

The technician's role is to support and maintain organizational computer systems, laptops, desktops, and peripherals. This includes ordering, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workplace performance. The technician will troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Configure, troubleshoot and support desktops/laptops, peripherals, and mobile phones. Provides support for Email, MS Office, enterprise applications, computer provisioning, VPN, and other services. Follows all IT standard processes and procedures along with monitoring license compliance. Provides support of 7/24 Global Support process by serving as Tier 1/Tier 2 point of contact and owner of problem/incident.

Hard Skills

• Technical Degree (2 years minimum)

• Strong computer skills for research, diagnosis, troubleshooting, and identifying solutions

• Experience with IT support in a corporate setting

• Experience supporting remote and onsite customers

• Knowledge of Email, MS Office, enterprise applications, computer provisioning, VPN

Soft Skills

• Leadership skills

• Exceptional customer service skills

• Excellent communication skills

• Commitment to documenting knowledge

• Willingness to comply with standard procedures

Job Type

This is a contract position with a duration of 12 Month(s).

Work Site

This is a fully on-site position in Chandler, Arizona.

Work Environment

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. This position will primarily support the N. Phoenix office, Phoenix Training Center and other locations.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.