Job Title: HR Specialist

Job Description

Acts as the first point of contact for employees and managers for a specific part of HR processes (onboarding, life cycle) or all general HR topics, ensures accurate and effective follow-up on cases to deliver the best employee experience. Provides self-service support, supporting all other HR administrative processes and prompt inquiry solving.

Introduction to the job

This role will be responsible for completing a wide variety of HR duties that reflect substantial variety and complexity for one or more countries, including but not limited to: data collection, communication, inquire handling, compliance, report generation. This position’s work is generally of a critical and confidential nature. This role will be trained in Human Resources practices, policies, procedures, and systems.

Role and responsibilities

• Handling inquiries starting with the first contact, registration, escalating and resolving queries in a professional and efficient manner - in a first time right and end to end way of working.

• Supporting customers on the HR portal and relevant online tools in completing transactions.

• Providing operational advisory support and administrative services to in-scope processes.

• Perform customer related data gathering and input.

• Working according to defined standards, in line with global end to end processes & tooling and local compliancy.

• Escalating cases where guidance and clarification of policies and procedures is required.

• Actively identifying customer-centered improvements and participating in improvement projects. Driving standardization, simplification and automation of the relevant processes.

• Ensuring service level agreements are met and a higher level of customer satisfaction is reached.

• Safeguarding own knowledge & skills and updating knowledge database.

Job Type

This is a contract position with a duration of 6 Month(s).

Work Site

This is a fully on-site position in Chandler, Arizona.

Work Environment

Monday - Friday 8 AM - 5 PM.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.