Reference #: 4563008 THE POSITION Are you passionate about helping tourists and making sure they are well-informed for their journeys? The Franklin County Welcome Center is looking for a Tourist Information Supervisor to join our team. If you think you are a good fit, we invite you to apply and expand your leadership abilities!

DESCRIPTION OF WORK In this role, you will oversee the operations of the PENNDOT Welcome Centers and will report to either the Welcome Center Division Manager. You will be responsible for providing accurate and efficient information and resources to visitors in order to enhance their travel experience. Additionally, you will work to enhance customer service for all stakeholders, including travelers, industry partners, internal customers, employees, and vendors. Furthermore, you will strive to improve PENNDOT's tourism outreach and strengthen partnerships within the industry.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment Operates on a rotating 6 week schedule Hours:  7:00 AM to 7:00 PM; temporarily hours are 9:00 AM - 5:30 PM until further notice; 30 minute unscheduled lunch Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Tourist Information Counselor; or Two years of experience in work involving public contact; or An equivalent combination of experience and training.

Additional Requirement: You must possess supervisory experience.

How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.