Service Delivery Coordinator II

BUSINESS UNIT: BeyondReach

FUNCTION: Service Delivery

REPORTS TO : Director of Service Delivery

CLASSIFICATION: Exempt

LOCATION: Cedar Rapids, Iowa

EDUCATION: Industry standard technology certifications

EXPERIENCE: 3 years’ experience preferred

Who We Are Looking For

BeyondReach, a CCR company provides connectivity to any location, no matter how remote or complex, specializing in the hard-to-reach locations. We are searching for a highly motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast paced environment and delivers results with confidence, collaboration and determination.

Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will maintain project plans within BeyondReach and work with internal teams to develop technical and non-technical standards to ensure all projects flow smoothly from implementation to completion.

What You’ll Accomplish and Experience

• Working within the project’s objectives, create schedules and ensure quality control

• Helping to develop and clarify project scopes, objectives, detailed work plans, resource plans, communications, project deliverables, status reports and budgets as needed

• Coordinating project plans and team assignments, leading and monitoring work efforts, escalating issues when appropriate

• Tracking key project milestones and adjusting project plans and/or resources accordingly to ensure projects are delivered on time, within budget, adhere to high quality standards and meet stakeholder expectations while identifying work required to achieve project deliverables

• Initiating client invoicing as agreed-upon in Statement of Work

• Preparing and communicating updates and statuses throughout the project life cycle

• Assessing out-of-scope work as it occurs and coordinating billing for such items with client and relevant CCR departments

• Design, drive and implement point to point (PTP) and point to multi-point (PTMP) solutions

• Strong negotiating skills to obtain best prices, terms, and conditions, including one-time and long-term contract purchases, including preparing purchase orders and placing orders

• Obtain permits from municipalities for the completion of project installations when needed

  Desirable Previous Experience

• Strong operational knowledge of Project Management principles and methodologies

• Strong organizational & planning skills to properly divide your time between tasks

• Strong knowledge and background in service delivery fundamentals as pertaining to service implementation and functionality

• Strong level knowledge of Microsoft Office Suite (2010 or higher)

• Strong problem solving, analytical, and decision-making skills to facilitate projects from beginning to end

• Maintain composure when faced with conflict and adjust quickly and effectively as team role changes

• Review and analyze project status using tools, dashboards, and reporting to ensure project requirements are met

• Experience and understanding of IP networks and circuits (DIA, Broadband)

• Understanding of Wireless PTP/PTMP

• Ability to research to locate lease agreements for tower space, land, and rooftops

• Acquiring permits for permanent/temporary power and cell towers construction

• Ability to coordinate field service vendors to complete installations

  Why CCR

  CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:

• Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.

• Nationally recognized as “Great Place to Work” – 9 years in a row

• 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America

• 7-year consecutive top 100 listing on MSPMentor 501 internationally

• Finalist or Winner from Technology Association of Iowa for the following:

• IT Service Provider of the Year (2019, 2018, 2017, 2016, 2014, 2013)

• Top Growth Company of the Year (2017)

• Best User of Technology (2015)

• Technology company of the year (2015, 2014, 2013)

  Learn more about CCR and our values: https://ccr.net/about-us/

  CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.

  Learn about our culture: http://reviews.greatplacetowork.com/circle-computer-resources-inc

Department

BeyondReach

Employment Type

Full time

Minimum Experience

Mid-level